Weiwei Gu Email & Phone Number

• Ensure customer interactions and service processing is of a high quality and in accordance with service level agreement.• Ensure all team processes and controls documented in team procedures and process maps adhered to at all times.• Manage customer expectations and ensure customer needs are matched to Westpac’s capabilities.• Work closely with team members and stakeholders to ensure key service deliverables are met in a timely and accurate manner.• Contract creation and settlement functions for WIB Asset Finance transactions and PPSA registrations whilst maintaining a high level of accuracy.• Get use of Automation Bots (robotics) and experience into business process automation of contract creation and settlement. WIB Payment Systems transactions.• Collections: Monitor collection of Rentals and Residual Values and investigate and escalate arrears to the WIB Business, KPI keep in more than 90%.• Insurance, Monitor and escalate expired insurance policies to the WIB Business. Invoicing, create and process Rental Invoices in Infolease and early termination invoices as required. Ensure active and prompt escalation and communication of day-to-day issues and/or non-compliance with procedures.

• Building rock-solid relationships, clearly understand what customers need today – and what their plans are for tomorrow. Delivering a tailored solution that clearly offers the most value for them. • Helping customers with all their banking needs, opening daily transaction account and saving accounts. • Reach out to customers both in-branch, via phone or email, connecting them to the right products, provide expert financial advice and seamless service, helping customers achieve their financial goals.• Use new business skills to find new opportunities across our wealth, insurance, home loan and small business lending.• Processing SWIFT transfer, RTG transfer.• Detecting any unusual banking and submitting report.

• Manage the calendar for office staff of 12 employees, submit and file documents for all employees, order work stationery.• Oversee client databases and update client information. Helping customers with banking needs, identify and understand their needs, referring them to team of specialists.• Having quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each customer.

• Helping customers process daily transactions. Communicate with customers efficiently and accurately, in addition to providing a seamless service. • Identify opportunities to help customers meet their financial needs by referring them to the right person. • Operating ATM machines, including coin machine, business deposit bag machine, cash deposit/Withdrew machine, cash exchange machine.

Master Of Accounting

• Bachelor Of Management

Bachelor'S Degree