Weiwei Gu Email & Phone Number

• Ensure customer interactions and service processing is of a high quality and in accordance with service level agreement.
• Ensure all team processes and controls documented in team procedures and process maps adhered to at all times.
• Manage customer expectations and ensure customer needs are matched to Westpac’s capabilities.
• Work closely with team members and stakeholders to ensure key service deliverables are met in a timely and accurate manner.
• Contract creation and settlement functions for WIB Asset Finance transactions and PPSA registrations whilst maintaining a high level of accuracy.
• Get use of Automation Bots (robotics) and experience into business process automation of contract creation and settlement. WIB Payment Systems transactions.

• Building rock-solid relationships, clearly understand what customers need today – and what their plans are for tomorrow. Delivering a tailored solution that clearly offers the most value for them.
• Helping customers with all their banking needs, opening daily transaction account and saving accounts.
• Reach out to customers both in-branch, via phone or email, connecting them to the right products, provide expert financial advice and seamless service, helping customers achieve their financial goals.
• Use new business skills to find new opportunities across our wealth, insurance, home loan and small business lending.
• Processing SWIFT transfer, RTG transfer.
• Detecting any unusual banking and submitting report.

• Manage the calendar for office staff of 12 employees, submit and file documents for all employees, order work stationery.
• Oversee client databases and update client information. Helping customers with banking needs, identify and understand their needs, referring them to team of specialists.
• Having quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each customer.

• Helping customers process daily transactions. Communicate with customers efficiently and accurately, in addition to providing a seamless service.
• Identify opportunities to help customers meet their financial needs by referring them to the right person.
• Operating ATM machines, including coin machine, business deposit bag machine, cash deposit/Withdrew machine, cash exchange machine.

Master Of Accounting

• Bachelor Of Management

Bachelor'S Degree