Eugene Chen Email & Phone Number

Singapore

Singapore

- Led data consolidation, analysis, and reporting efforts for multiple attractions (Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark), improving operational decision-making- Managed operational reporting, providing crucial insights for senior management to drive efficiency- Oversaw the extraction and analysis of large data sets, delivering comprehensive reports to optimize resource allocation and workforce management- Coordinated annual budgeting for the operations team, ensuring accurate financial planning- Collaborated with stakeholders to successfully implement new data-driven systems across the attractions

Singapore

**Operational Reporting and Analysis Specialist**- Spearheaded the integration of operations planning teams across multiple attractions, streamlining processes and enhancing operational efficiency- Managed a team of 25, providing strategic direction and oversight for operations and reporting- Conducted financial reconciliation and operational reporting, ensuring alignment between business objectives and day-to-day operations- Led procurement and inventory management initiatives, handling budgets exceeding $500K- Conducted strategic and operations planning- Oversaw technical and quality reporting for operations- Served as Park Duty Manager for Universal Studios Singapore

Singapore

- Developed pre-opening operational plans for the S.E.A. Aquarium, ensuring readiness for launch- Provided critical operational insights through regular reporting, driving efficiency improvements- Monitored and analyzed key performance indicators (KPIs), enabling data-driven decision-making- Collaborated with frontline teams to optimize operations.

Kite Culture

- Founded and scaled a successful retail and corporate business, managing client relationships with schools, government bodies, and corporations- Launched e-commerce platforms and introduced systems for inventory management, boosting operational efficiency

Singapore

- Handled 100+ customer service calls daily in a high-volume call center, consistently achieving 100% case closure rate- Provided effective solutions to work pass-related queries, demonstrating strong problem-solving and communication skills

Singapore

Same duties as above

Jinan City, Shandong, China

- Gained comprehensive experience across F&B operations, events, and conventions, contributing to seamless hotel operations.

Singapore

Relief teacher at various Primary and Secondary schools

Singapore

Setup for dining events and functions- participated in multiple dining events for imf delegates- arts festivals events Service crew for food service Stewarding for events

Bachelor Of Business Studies (Honours), Business Analytics

Diploma, Tourism And Resort Management

Activities and Societies: President of Ngee Ann Divers Club