Ashley Welch Email & Phone Number

• Execute consumer rate locks and act as a liaison to origination, including rate lock policies and procedures.• Ensure all pricing related data is accurately entered and maintained within Optimal Blue.• Review and verify lock requests as they are received by the lock desk.• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.• Assist with pricing related questions regarding policies, procedures, and investor guidelines.• Analyze and resolve associated operational issues associated with rate lock mismatches.• Research pricing requests and update system with required pricing changes.

Scarborough, Maine

• Serve as an extension of clients' HR departments by handling the day-to-day maintenance and servicing for their offered benefits• Process annual and new hire enrollments, qualifying event changes, and terminations for clients' employees on a wide array of health, dental, vision, and life/disability insurance carrier platforms and enrollment systems• Assist clients with calculating eligibility and answering questions employers and employees have regarding benefits • Support account executive staff with various tasks such as invoicing and auditing

Saco, Maine

• Cash handling with accuracy and confidentiality • Processing transactions quickly and efficiently• Developing relationships with customers and referring banking products including credit cards, loans, and new accounts• Resolving member issues and/or communicating with various internal departments to assist members

Sanford, Maine

• Provided excellent customer service in a fast-paced and constantly changing environment • Worked as a team with other employees to ensure that things run smoothly and efficiently• Trained and mentored new employees

Psychology

Education record

Activities and Societies: National Honor Society