Ashley Welch Email & Phone Number

• Execute consumer rate locks and act as a liaison to origination, including rate lock policies and procedures.
• Ensure all pricing related data is accurately entered and maintained within Optimal Blue.
• Review and verify lock requests as they are received by the lock desk.
• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.
• Assist with pricing related questions regarding policies, procedures, and investor guidelines.
• Analyze and resolve associated operational issues associated with rate lock mismatches.

Scarborough, Maine

• Serve as an extension of clients' HR departments by handling the day-to-day maintenance and servicing for their offered benefits
• Process annual and new hire enrollments, qualifying event changes, and terminations for clients' employees on a wide array of health, dental, vision, and life/disability insurance carrier platforms and enrollment systems
• Assist clients with calculating eligibility and answering questions employers and employees have regarding benefits
• Support account executive staff with various tasks such as invoicing and auditing

Saco, Maine

• Cash handling with accuracy and confidentiality
• Processing transactions quickly and efficiently
• Developing relationships with customers and referring banking products including credit cards, loans, and new accounts
• Resolving member issues and/or communicating with various internal departments to assist members

Sanford, Maine

• Provided excellent customer service in a fast-paced and constantly changing environment
• Worked as a team with other employees to ensure that things run smoothly and efficiently
• Trained and mentored new employees

Psychology

Education record

Activities and Societies: National Honor Society