The Partnerships Incubator was a five-year, $47M global service hub established to expand USAID's capacity for new, local, and nontraditional partnerships.• Conducted comprehensive reviews of Partner Directory profile submissions on WorkwithUSAID.gov to ensure quality and clarity, ensuring that all content aligns with USAID guidelines and standards• Oversaw the collection, review, and addition of new resources to the WorkwithUSAID.gov resource library, and performed quality assurance reviews of website content and the WorkwithUSAID.gov user experience• Contributed to the translation of WorkwithUSAID.gov and Notices of Funding Opportunities into French• Edited and enhanced internal USAID slide decks and other content• Wrote talking points, blog articles, and social media content for USAID and the Partnerships Incubator• Collaborated with staff, interns, consultants, and non-governmental organizations (NGOs) across the project

• As the only French-speaking customer support specialist in the North America region of a major international financial technology firm, assisted clients to navigate complex international financial transactions in French and English• Advised individual and business clients on company’s international money transfer, international debit card, and multi-currency account products and practices, interpreting and applying corporate and international financial policies and ensuring highest standards of regulatory compliance• Assisted with the generation of complaint response deliverables in accordance with Consumer Financial Protection Bureau (CFPB) and Financial Ombudsman (FOS) regulations• Promoted to “specialist” significantly ahead of schedule, after only eight months of exemplary performance

• Wrote online content for French audiences• Translated English articles into French, localize articles for French audiences• Edited and improve existing French content• Incorporated client requirements and brand voice into content

• Worked closely with seven English teachers in a French high school and a French middle school• Taught hour-long class sessions; developed presentations and lesson plans; conducted debates, dialogues, and conversations; created quizzes, activities, and worksheets; graded homework

• Corrected and graded intermediate French exams• Mentored struggling university students on French grammar; assigned and corrected homework; worked closely with a French professor to create lesson plans• Edited a French professor’s book manuscript (in French) on artistic representations of island identity in the Francophone Indian Ocean; corrected typographical and formatting errors; created citations in the proper style

Interned in the Office of Policy and International Affairs• Created database entries of office-led event attendees and other statistics• Compiled, sorted, and summarized reports• Attended and reported on webinars, meetings, and conferences• Produced a “best practices” working document as a guide to hosting webinars