Vimal Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a seasoned technology leader, I am responsible for overseeing the Presentation Layer within our organization’s product architecture, acting as a strategic product owner. I lead a diverse, multi-disciplinary team, including Site Reliability Engineers (SREs), driving innovation, operational excellence, and reliability in IT infrastructure.🔹 Key Highlights:Spearheading automation initiatives to streamline processes, enhance operational efficiency, and minimize downtime.Leading Oracle Cloud Infrastructure (OCI) migrations, ensuring seamless transitions and optimal performance in cloud environments.Promoting a culture of collaboration and continuous improvement, leveraging emerging technologies to deliver strategic business outcomes.With expertise in virtualization, application delivery, and infrastructure engineering, I thrive on transforming complex challenges into scalable, innovative solutions that empower businesses and enhance user experiences.

Bengaluru, Karnataka, India

Managed client portfolios and operational escalations, ensuring KPI alignment.Developed and implemented incident, problem, and change management strategies.Led workforce globalization initiatives, yielding enhanced delivery outcomes.

Bangalore Urban, Karnataka, India

Oversee Client Service DeliveryCharter Client Onboarding Transition PlansInvolved in Client roadmap planningHandled multiple portfolios with the same business unitsEstablished cultural and behavioral excellence and develop high engagement across the teamsMaintained a strong focus on associate development through training and other means in order to ensure that the team members career and operational goals are prioritized and aligned with business imperatives opportunitiesCreated and implemented technical and operational plans and strategiesRecommended technology strategies and policies, identifying problems and recommending feasible and effective solutionsInvolved in planning, implementing, and monitoring KPIsEngaged in reviewing and managing key performance metrics to proactively identify issues and trendsInvolved in business and operational transformation endeavorsSpearheaded initiatives to promote innovation and creative thinking that can directly result in Client satisfactionHandled internal external audits to ensure compliances

Bangalore

Allocating jobs and workloads to individual team members based on the requirement and abilityProviding guidance and assistance in the associate development by maintaining professional development plans for every team membersOversaw multiple small mid size projects initiatives across all phases of developmentHandled end to end management of project deliverablesPerformed capacity planning technology selection for projects along with aiding in the Work Plan developmentCoordinated with Clients to gather requirements and manage expectations Also provided periodic status reports to the Clients during various stages of the projectsProduced high quality deliverables that met the timeline and budgetary targets

Bengaluru, Karnataka, India

Client operations & managementScheduling & Resource management for Client projects and other activitiesPeople management responsibility

Bengaluru Area, India

BMC Remedy Administration - Includes administration & configuration of the application.BMC Patrol Administration - Includes installation, administration & troubleshooting of patrol agents. Work with knowledge ModulesHP Performance Advisor - Installation and troubleshooting of HP PASymantec Altiris AdministrationLinux troubleshootingApplication Support & TroubleshootingShell scripting

Distribution need to total to100%Operations 40% Application Support 30% Documentation 10% Server Support & Monitoring 20%; Experience Distribution Country No: of Years - Months No: of Projects Onsite Offshore India 2.3 1; Major Assignments/Projects UndertakenASSIGNMENT 1:Customer

Installation and configuration of TIBCO Hawk in production and development environmentResponsible for the development, maintenance & support of TIBCO Hawk monitoring toolHave conducted training sessions on TIBCO Hawk for onsite clientsResponsible for administering and monitoring the execution of windows batch files via schedulersResponsible for integrating shell scripts with TIBCO hawk for various monitoring tasksResponsible for administering hawk related services in both Windows & UNIX platformsExperienced in providing remote support via windows RDP & DameWareHave worked on SQL queriesMonitoring system performances in Solaris production serversMonitoring & analyzing application logs in Solaris serversHave worked on the development of confluence wiki pagesHave provided support on Sophis applicationHave worked on Sophis user managementResponsible for preparing Standard Operating Procedures for various processes that we followExtensively worked on time sheets and various operational reports that go out to the clientsInvolved in weekly client meetings and discuss on the weekly operations of the teamHave worked on security threat analysis for the teamHave completed RBC AML (Anti Money Laundering) awareness training

Master Of Business Administration - Mba, Business Analytics

Bca, Computers

Puc, Science

Diploma In Computer Engineering

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