Wendi Ochs Email and Phone Number

I am passionate about the following performance related questions: - Why do learners learn? - How do learners learn? - How do you make sure that learning is applied on the job?My many years connected to the training and development industry have taught me: 1 - The best training is "learner -centric" - developed with the learner's experience in mind and is aligned with the goals of the organization. For best performance results, training should seek first to respond to the question, "Why does the learner need to know this?"2 - People will perform (change behavior) when the areas that impact performance are addressed: - communication - motivation/incentive - coaching - accountability 3 - There is no "best way to train" - organizations find success when they create comprehensive blended learning strategies that measure results and include strategies that solve performance issues.18 years experience in training - (classroom and e-learning) and coaching. Extensive experience in the business world ranging from retail banking to non-profit industry. I am a skilled training manager who has consistently achieved high level results through collaboration and team work..Worked in all aspects of retail banking before transitioning to training and development. Training manager for two major financial institutions with a focus on increasing sales, improving customer relationships and change management. Delivered a variety of exceptional training programs including Sales training, Customer Service skills, Telephone Skills, Product Knowledge and Communication and Team Building Skills. Provides a unique understanding of the need for partnering, collaboration and excellent networking skills in today’s workplace. Current business focus is on improving/maintaining long term partner relationships to impact ROI and reduce churn. President of American Society for Training and Dev, Pensacola Area Chapter 2010 - 2012National and local chapter/board member.