Wendi Oliver Email & Phone Number

Detroit, MI, US

Southfield, MI

Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI), the world's first and largest specialized staffing firm, is a member of the S&P 500 index and the Forbes Global 2000. We are a global leader in professional staffing and consulting services and the parent company of Protiviti®, a leading independent internal audit and business and.

• Developed and grew leading team of sales professionals from 8 to 18, through recruiting efforts, focused on job fairs, industry websites and personal network.
• Managed team of 18 Account Executives and Processors responsible for marketing, selling, originating and processing of mortgage leads nationwide.
• Trained and developed staff from A-Z on partnership selling, marketing strategies, and achieving exceptional customer experiences.
• Implemented call center strategy and reporting with Avaya CMS software technology.

• Administered Sales training and coaching for 400+ new hire loan officers
• Created and managed 3 nationwide call centers skilled in loan structuring, pricing, policy, and origination systems.
• Increased retention and employee satisfaction scores by developing new sales training process.
• Managed process of integration of Sales and Operations staff with outside banks and mortgage companies under the corporate umbrella.
• Conducted reviews of offsite financial centers to increase production and customer experience