Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles. Assign loads to drivers based on designated routes and driver location. Prepare, update and dispense the daily route schedule. Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. Ensure route completion via the driver check-in process. Courteously interact with customers, as required. Report driver performance issues or concerns to appropriate management for resolution. Follow all required safety policies and procedures, Perform other job-related duties as assigned.

Interviewed patients to collect medical information and insurance details. Prepared and sent financialstatements to support bookkeeping functions. Updated group medical records and technical library to support smooth office operations. Maximized office efficiency by answering more than 120 or more incoming calls per day to provide office information and transfer calls to desired personal. Scheduled and confirmed patient appointments for diagnostic and consultation services in busy neurologist office with 7 providers. Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence. Informed patients of financial responsibilities prior to rendering services. Coordinated patient appointments, maintained files and received incoming phone calls. Scheduled and confirmed appointments, organized files and answered phones. Registered patients and scheduled appointments. Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Assisted with referrals and prepared medical records for patients. Gathered patient records for provider. Greeted patients daily by telephone, email or in person.

Kept reception area clean and organized to offer positive first impression to every visitor. Receivedincoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Directed clients to appropriate personnel to address concerns, resolve complaints or answer questions. Provided clerical support to all team members to improve office efficiency and enhance productivity. Took accurate messages for staff and management to facilitate open and speedy communication. Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed. Prepared, compiled and filed documents as well as reports presented to various parties. Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Gathered, sorted, distributed and sent mail and packages. Scheduled appointments based on priority availability and established load parameters. Maintained all financial records to verify timely clearance of all credit and debit activities. Responded to telephone inquiries from clients and delivered information to inform and educate callers, Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.

Provided exceptional care to groups of up to 20 children between ages 1 to 18 years of age. Managed care in field and in-transit, including performing standard testing and administering necessary medication. Assessed emergency situations and prioritized medical care for patients. Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules. Remained level-headed and proactive during emergency situations. Demonstrated dedication to providing quality care through continued training and education. Documented all patient information, including condition or injury, treatment and medication administration. Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery. Assessed scenes and prioritized care according to severity of injury or illness. Improved group and individual behavior with positive management strategies. Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions. Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary. Recorded information about behavior, food served and medications administered.

Mitigated risks and emergency response delays by efficiently monitoring public safety field units.Boosted productivity by ensuring on-time emergency response and life support with zero servicedelivery errors. Managed average of 200 plus cases each day, delivering telephone assistance andtreatment recommendations to public and hospital staff on various medical conditions. Assisted several departments with special requests such as Bolos. Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations. Responded to emergency calls routed by the automatic distribution system. Took caller information, read associated computer information and documented vital details in call tracking and assignment system. Handled emergency phone calls calmly and obtained pertinent information with composedapproach. Used radio, telephone and computer system to update first responders with new information. Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time. Improved operations by working with team members and customers to find workable solutions. Earned reputation for good attendance and hard work. Answered all 911 calls for city and county. Dispatched police, fire, EMS, and first responders.