Wendy Black Email & Phone Number

Lake Mary, Florida, Us

Lake Mary, Florida, Us

Lake Mary, Florida, Us

Charlotte, Nc, Us

Review, audit, and verify third party vendor charges for services utilized by Bank of America to transport cash to/from ATMs, Banking Centers and vaults. Verify services are provided by comparing utilization reports (and branch logs) with vendor invoices. Serve as the primary vendor liaison to resolve invoice discrepancies/disputes in a timely manner. Review vendor contracts and ensure charges paid are consistent with the terms & conditions.• Audited and executed $104M in annual vendor invoices in 2017 with 100% on-time payment• Identified $1.2M in direct savings to the bank in 2017 in accordance with contractual requirements• Maintain database with all invoices and update key tables, including customer IDs and contract information (terms, pricing, and services provided)• Manage team SharePoint site including creation, data integrity, archiving, and general maintenance• Responsible for completing testing of system/programming updates to the Bank of America internal invoice processing IT system to verify that the intended system changes are functioning properly and there are no negative (unintended) effects of the change• Identify opportunities in workflow to reduce processing time, test changes and train teammates on changes

Charlotte, Nc, Us

Responsible for implementing and training staff for the Banking Center Remote Capture Project that was a new process for receiving images (checks and deposits) faster from the banking centers (BCs) to reduce processing time and save money. The objective of this program is to design and implement essential training tools, resources and communication materials for the rollout of this process. This included traveling to BCs nationwide to facilitate training to associates.• Facilitated training and provided coaching to 500+ retail associates company-wide in over 75 banking centers across the nation• Partnered with banking center leadership to mitigate risk around implemented process and ensured associates proficiency around new programs & procedures• Maintained complex schedule management and communication utilizing Microsoft Outlook for project rollouts and travel• Utilized SharePoint to manage BC information necessary for monthly schedule implementations for entire project team (80 associates)• Mentored and trained 6 new team members in the project management roles/responsibilities

Charlotte, Nc, Us

Responsible for implementing and training staff for Video Teller Machine (VTM) project. The project was to implement teleconferencing capabilities to traditional ATM capabilities to perform routine banking transactions. VTM presented a new service model that provided customers with “electronic” face-to-face interaction when required or as requested by the customer in the performance of their transaction. The objective of this program was to create and implement the people, process and technology for the end-to-end VTM solution that provided added convenience to consumers and significant productivity savings to the bank.• Set up all meetings routines to bring together representatives to coordinate communication for the project and took minutes for meetings• Built and maintained strong relationships with key business partners to ensure team deliverables are completed accurately and on time• Acted as primary escalation point for change managers inquiries and issue resolution• Served as SME for change management systems of record (Clarity, SharePoint, Discovery)

Charlotte, Nc, Us

Responsible for implementing and training staff for the Interact program that was the new IT system that banking centers used to open new accounts, credit cards, loans and complete account maintenance. The objective of this program was to develop learning materials and travel to each location to implement the Interact IT system into every banking center nationwide.• Trained 750+ associates on Interact platform system, resources and communication materials in over 100 banking centers• Completed efficient and on-time delivery of training and Associate Readiness Processes with an adoption rate of 98%• Helped identify a gap in the process where all associates at a single location were trained at once and worked on the development of Subject Matter Expert (SME) training.• Facilitated a comprehensive virtual training program to implement a SMEs into each location prior to full project deployment• Led Universal Acceptance Testing (UAT) for a group of twelve to ensure proper system function• Partnered with process owners and external vendors to develop formal training tools, that met associate learning needs• Communicated issues across managerial levels by assessing, summarizing, and presenting to Senior Change Management.

Charlotte, Nc, Us

• Managed 17 associates, including coaching personal bankers and teller.• Managed the audit process, cash limits and cash ordering for the banking center.• Promoted customer service through lobby leading and demonstrating the Bank of America Core Values.

General Studies

Education record