 Greet customers warmly and ascertain problem or reason for calling Listens and responds to customers’ concerns and needs; identifies customers’requirements and provides the appropriate solutions Processes client applications for different credit card processing services, and inputsclient information by using company client management system Checks to ensure that appropriate changes were made to resolve clients’ problems. Keeps records of clients’ interactions, recording details of inquiries, complaints, orcomments, as well as actions taken Contacts clients to respond to inquiries or to notify them of new regulations or anyplanned adjustments Serves as a liaison or translator between merchants and Priority Payment System orFirstData to resolve funding or terminal issues Provides technical assistance and support for incoming queries and issues related toterminal hardware Schedules work to ensure accurate phone coverage, monitors priority of calls and shiftsescalated calls to assure resolution of problems Assists in planning and implementing department goals and makes recommendations tomanagement to improve efficiency effectiveness Learn and be educated on all the software and hardware that the company uses and sells