Wendy Decker Email and Phone Number
A master’s educated, results-oriented sales leader who is passionate about building genuine relationships and helping people grow in their careers. Leveraging this passion has allowed me to successfully renew at-risk client partnerships, transform underperforming employees, and consistently cultivate the talent around me. My mentorship-focused approach to leadership elevates competencies and builds engagement. As a former arts administrator, I thrive in collaborative environments, and lean on my creativity to solve complex problems and keep my teams engaged.ACHIEVEMENTS:-Turned around bottom performing, multi-unit sales region to 10.3% YoY growth in nine months.-Developed mentorship and leadership programs to accelerate team’s career success. -Led career-pathing for team of 21 ending in five promotions for 2019.-Led in-bound call centers for two non-profits. Resolved escalated customer complaints.-Led renewal of at-risk strategic partner in three months garnering the regional “Team of the Year” award in 2018. EXPERTISE:• Multi-Unit Management • B2B and B2C Sales • Revenue Growth • Data-Driven Decision Making • Relationship Building • Strategic Communication • Pipeline Management • Contract Negotiation • Hire, Train, Coach, Mentor • Marketing • Non-profit Administration • Technology Sales • Corporate Trainer • Sales Leadership • Revenue Overperformance • Sales Quota Overperformance • Team Training & Development • Results-Driven Executive • Customer Success • Customer Service Professional • Presenter & Trainer • Strategic PartnershipsTECHNOLOGIES:Microsoft Dynamics CRM, Microsoft Office (Word, Excel, Power Point), Windows 365, Google Analytics, Adobe Contribute, WordPress, Constant Contact#ONO
Encore
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Director, Venue Customer SupportEncore Jul 2021 - PresentWashington Dc-Baltimore Area
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Regional Sales DirectorEncore Oct 2018 - Oct 2020Washington Dc-Baltimore Area• Promoted three times in three years for leadership and exceeding goals at $2B+ global event technology company.• Drove $55M in annual B2B sales revenue for a multi-unit market with high profile clientele including luxury hotels, Fortune 500 companies, government agencies, national associations. Exceeded revenue goal by 3.4% in 2019.• Hired, trained, and mentored a team of 21 field sales managers; led career pathing and skills gap analysis leading to five promotions in 2019.• Created weekly, monthly, and quarterly trainings to develop team’s skills and product knowledge.• Leveraged CRM and market analysis to forecast revenue and identify trends. Evaluated KPIs to drive performance. • Presented monthly sales results to regional vice presidents and annual business plan to divisional leaders.• Led market through COVID-19 impact. Trained, coached team on new strategies and technologies, yielding top performing market nationally.
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Sales DirectorEncore Sep 2017 - Oct 2018Washington D.C. Metro Area• Sales Director for event technology unit at Hyatt Regency Washington on Capitol Hill. Led sales team of three. • Responsible for $4.7M in annual sales. Exceeded 2018 sales goal by .3% despite market downturn.• Led renewal of at-risk relationship with strategic client in three months garnering the regional “Team of the Year” award for 2018.• Developed and nurtured partnership with hotel. Created proposals, collaborated with hotel to capture business.
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Sr Sales ManagerEncore Mar 2015 - Sep 2017Washington D.C. Metro Area• Sales leader for event technology unit at Gaylord National Resort & Convention Center. Led team of three sales professionals.• Sold event technology services to corporate clients. Collaborated with meeting planners and hotel’s event team to execute conferences with 1,000+ attendees. Led cross-functional event team from planning to execution.• Surpassed 2016 sales goal by 32%. Surpassed 2017 goal by Q3. Created multi-year sales process for Gaylord-based units; won first two, multi-year contracts totaling $3.4M for two, five-year agreements.
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Marketing ManagerWeinberg Center For The Arts Apr 2013 - Mar 2015• Directed media and marketing strategies for nonprofit arts venue with 150 annual events. Venue spokesperson.• Analyzed sales data to leverage growth strategy. Drove attendance by 48% in target market.• Created new email campaigns, increased revenue 50% in segment, reduced opt-outs by 2% in first year. • Promoted events using mix of print, radio, online, direct mail and social. Managed $150k marketing budget. -
Director, Performing Arts Center & Recruitment MarketingRegent University Aug 2007 - Apr 2013• Promoted three times in five years for performance and leadership. Directed six-venue facility and recruitment advertising. Led team of ten managers and customer service representatives. Managed $500k budget.• Developed staff and customer service processes for new facility; identified talent, trained and mentored team. • Leveraged market knowledge to restructure annual marketing strategies, increasing revenue 100% in two years.• Built partnerships with internal/external clients. -
Theatre ManagerRegent University Jun 2004 - Aug 2007• Directed the marketing and front of house operations for all theatre events.• Grew customer loyalty and membership 402% in three years.
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Statewide Box Office ManagerVirginia Opera Association 1999 - 2004• Promoted twice in five years. Directed box offices for $7M non-profit with seven customer service professionals in two markets.• Led office operations for two in-bound call centers, established customer service policies, managed ticketing processes. Resolved escalated customer complaints. Created sales reports.• Converted manual ticket office into digital sales environment. Project Manager for software acquisition; handled vendor relations and contract negotiations.
Wendy Decker Skills
Wendy Decker Education Details
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Stage Management -
Theatre/Theater -
Liberal Arts
Frequently Asked Questions about Wendy Decker
What company does Wendy Decker work for?
Wendy Decker works for Encore
What is Wendy Decker's role at the current company?
Wendy Decker's current role is Director, Venue Customer Support ◾ B2B Technology Sales Leader ◾ Team Builder ◾ High Performing Sales Leader.
What schools did Wendy Decker attend?
Wendy Decker attended University Of Alabama, University Of Mississippi, Northwest Florida State College.
What skills is Wendy Decker known for?
Wendy Decker has skills like Event Management, Management, Marketing Communications, Leadership Development, Stage Management, Copywriting, Budgets, Event Planning, Strategic Planning, Project Management, Team Building, Contract Negotiation.
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Wendy Decker
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Wendy Rogers
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Wendy Decker
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