Lead a team of 10 security professionals responsible for conducting third-party cybersecurity assessments, third-party monitoring, and leading third-party cyber event coordination and remediation.Drove significant capability uplift, process efficiency, and enhanced performance to support the organization’s expanding third-party cybersecurity needs. Enhanced third-party data and analytics, enabling improved reporting, automation, and timely access to reliable third-party data. Strengthened partnerships with Procurement Risk and Enterprise Risk Management, facilitating timely resolution of third-party risk concerns and delivering elevated results. Expanded third-party risk coverage through the extension of the assessment scope and acquisition of a supplier intelligence tool, alongside the implementation of a third-party monitoring program. Established a process to communicate third-party risk early in the procurement process, resulting in proactive risk remediation or business shifts away from high-risk suppliers. Developed a third-party security standard detailing security control requirements for third parties, ensuring these requirements are well understood across the organization. Automated multiple process areas, allowing for capability expansion without increasing personnel. Designed and implemented a new Third Party Cyber Event process, repository, and automation, significantly reducing cycle time and manual effort.

Led a team of 5 IT professionals responsible for providing process engineering support to the Cybersecurity organization. Transformed organization to a role-model for strong governance, process adherence, and process documentation.Established centralized systems through the creation of a central process repository, standardized templates, and a governance structure for documentation. Enhanced compliance processes by implementing an application and infrastructure assessment process for SOC2 and regulatory compliance, significantly reducing manual effort through automation. Improved data accuracy by leading initiatives to enhance the accuracy of application management data critical to the security organization by mandating key data fields and instituting a quarterly certification process.

Responsible for KPI reporting and performance management for the Enterprise Business Solutions (EBS) organization. Lead initiatives to streamline processes and close performance gaps.Coordinated and chaired application portfolio review sessions. Led Kaizen process improvement sessions, streamlining project management and saving over $2M annually. Streamlined and improved the Application Portfolio Review process, resulting in better data accuracy and detailed portfolio plans.

Managed and supported the Service Level Management process for Enterprise IT. Prepared and facilitated executive performance reviews, which provided actionable insights to executive leaders.Designed and implemented an interactive model for application performance improvement. Designed and managed the Enterprise IT service level process, implementing service levels across the IT organization.

Led the design, development, and on-going governance of a web-based performance management tool utilized across the JPMC Operations areas.Developed and managed the Operations Portal website, which includes an Issue Management System and online training. Saved $70k annually by creating and enforcing an Operations Portal license policy.

Led the annual Strategic Planning sessions for the JPMC Operations Executive Team. Led a team that designed, developed, and compiled KPI reports utilized by top Operation’s executives to monitor and manage performance.Led strategic planning sessions and improved the process with “Vital Few” and balanced scorecard methodologies. Designed performance analyses linking data to KPIs for business planning. Assisted in developing KPI scorecards aligned with Operations strategy.

Member of an Internal Consulting team, that provided comprehensive consulting services to JP Morgan Chase’s Operations. Utilized Lean/Six Sigma tools and methodologies to analyze problems and identify solutions that enhanced efficiency, streamlined processes, and drove strategic growth.Responsible for the roll-out and sustainment of the High-Performance Culture program, empowering all levels of the organization to identify improvement opportunities and implement solutions. Designed and implemented KPIs and a quality review program for Operations, resulting in significant improvements in timeliness and accuracy. Redesigned the Voice of the Customer survey, leading to actionable data and increased customer satisfaction.