• Participate in Benefit Plan Design with a focus on medical, dental, vision, health savings accounts, flexible spending accounts and EAP• Built a strong partnership with our Benefit Operations Team and work closely with them to implement change to processes to develop more effective and efficient procedures.• Escalation contact for issues raised by internal and external customers• Essential part of an implementation team during the launch of a Private Exchange project that included rolling out a new employee self-service platform, employee portal and implementing new vendors• Integral part of the implementation of the Total Rewards employee portal, TDTotalRewards.com• Partner with our Canadian benefit team to assist our Ex-pats, who are either leaving the U.S. or leaving Canada, in their benefit choices• Partner with our carriers and work closely with them through daily interactions, as well as monthly and annual meetings• Craft and review communications to be sent to our employees

• Processed daily PeopleSoft Ben Admin reports: reviewed, researched and resolved all errors related to Benefits• Liaison between Benefit Operations and Benefit Center of Excellence (COE) Teams• Escalation contact for issues raised by internal and external customers. • Instrumental in set up and completion of our internal Benefit Microsite for active 2016 Open Enrollment• Trained our HR Contact Center on all things benefit related so they could begin handling calls during Open Enrollment

• Supported employees out on Long Term Disability (LTD) and handled process for communications and payment/billing • Maintained relationship with insurance carriers and brokers to resolve both Employee and Employer related issues/concerns - Main point of contact for employees with questions regarding their benefits• Worked with team members on annual enrollment process. Solely in charge of enrollment for those employees that were on leave• Implemented and maintained TD Bank Wellness Program, including the setup and coordination of Flu Shot clinics, monitored program "challenges", incentive rewards and vendor coordination• Daily tasks included: Life event processing, State notification process, Accounts Payable invoices, Medical and Dental reconciliations and Leave Benefit administration

• Routine administrative support for Maine Retail Division• Research and support resource for employees, applicants, and management • Create management reports for review and analysis• Data entry functions for HR• Create and maintain all existing files and filing systems