Wendy Hamilton Email and Phone Number
Director Of Business Operations and Compliance, OSU Health Plan at
@
The Ohio State University Wexner Medical Center
Dublin, OH, US
Wendy Hamilton's Location
Dublin, Ohio, United States, United States
Wendy Hamilton's Contact Details
Wendy Hamilton work email
- Valid
- Valid
- Valid
Wendy Hamilton personal email
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About Wendy Hamilton
Results oriented professional with proven success in driving revenue, reducing costs, improving the customer experience and optimizing business performance. Broad experience including general management, sales & account management, marketing & communication, strategic planning & execution, enterprise program management, process optimization, business transformation, capability development and e-Commerce. Proven track record creating & developing high performing teams.
Wendy Hamilton's Current Company Details
The Ohio State University Wexner Medical Center
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Director Of Business Operations and Compliance, OSU Health Plan
Dublin, OH, US
- Website:
- wexnermedical.osu.edu
- Employees:
- 14989
Wendy Hamilton Work Experience Details
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Director Of Business Operations And Compliance, Osu Health PlanThe Ohio State University Wexner Medical CenterDublin, Oh, Us
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Director Of Business Operations & Compliance, Osu Health PlanThe Ohio State University Wexner Medical Center May 2022 - PresentColumbus, Ohio, United States
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Assistant Vice PresidentGenpact Via Acquisition Nov 2019 - Aug 2021Dublin, Ohio, United StatesBusiness Transformation|Capability Development|Client Relations|Strategy Creation & Execution
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Director, Clinical Data Innovations And InsightsCardinal Health Nov 2012 - Nov 2019Dublin, Ohio, United StatesDeveloped innovative and market leading clinical cross referencing and enhanced data capabilities designed to simplify decision making, improve analytical insights and enable strategic differentiated services and solutions to Cardinal Health and their customers. Developed and deployed market leading enterprise capability cited by external customer base as a strategic differentiator and by Cardinal Health as as key enabler of company’s 14% increase in revenue and 11% increase in operating growth in a one year period- highest in company’s history.Collaborated with Enterprise Sourcing, Commercial & Commercial Operations, Product Marketing, Global Manufacturing & Supply Chain, Finance, Medical Services, Acute and Non Acute Health systems and Integrated Delivery Networks to develop, deploy and drive adoption of custom data & analytics solutions /services to enable company growth and operating targets.Functional Team Leadership and Management for Clinical Innovation & Insights Organization. Achieved & Sustained Employee Engagement 98%, Manager Engagement 95%, Inclusion 96%, Recognition 85% while exceeding all established MBO’s for entire tenure in role. -
Vp, Client Strategies And Group Operations- Depository Institution ServicesFiserv Jan 2011 - Jun 2012Dublin, Ohio, United StatesResponsible for creating a “ One Fiserv” customer experience and enterprise Client Growth & Retention Strategy. Created and executed overarching Fiserv Client Growth and Retention Strategy representing entire value chain of customer lifecycle, resulting in 41% increase in cross sales, 13% reduction in competitive losses, and 27% increase in number of clients likely to recommend company.Collaborated with 66 cross organizational teams across 33 distinct business units to deploy a centralized Global Sales Operations capability achieving 23% reduction in cost to serve, 12% increase in customer satisfaction and 10% increase in Value Perception over 12-month period. -
Vp, Chief Of Staff, Depository Institution ServicesFiserv Jan 2009 - Jan 2011Dublin, Ohio, United StatesWorked with executive leadership to define framework, processes, initiatives and resources needed to develop “ One Fiserv” operating model and successfully deliver short term and long term improvements that met company, department and division objectives. Developed Enterprise At Risk Client Management process and ongoing tracking system resulting in increased client retention and quality.Collaborated with Business Unit leaders to deploy Enterprise Account Management capability resulting in 34 point improvement in Net Promoter score over a 12 month period. Model emphasizing role of internal Client Partner as trusted advisor to company’s external client base. Drove deployment and execution of Enterprise Sales Transformation Strategy designed around customers buying process, attaining 45% increase in sales within 1 year.
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Sr. Director, Strategy & Group Operations: Internet Banking & PaymentsFiserv Jan 2008 - Jan 2009Dublin, Ohio, United StatesDeveloped and led Customer Information Management Shared Services function responsible for new business integration and business units achievement of group goals through capability development and initiative execution. Created Operations Optimization Strategy and build Operational Readiness Team to prepare Division for strategic change and corporate opportunities. The Operational Readiness function enabled operating expense reduction of $11.1M within 1 year while onboarding $41M in new business.
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Sr. Director, Business Policy And Planning - Ecommerce DivisionCheckfree Corp Jan 2005 - Jan 2008Dublin, Ohio, United StatesOn behalf of General Manager, oversaw strategy development, set business unit goals and objectives, executed initiatives and monitored performance in support of business unit goals and objectives. Grew E-commerce revenue 16% by applying consultative approach to strategic relationship management and client operations. Collaborated with Finance, Legal and the appropriate teams to efficiently execute the pricing, proposal and contract generation process, enabling the sales force to maximize focus on high value activities, while ensuring delays were priced/structured in a way that optimized win potential and maximized performance. Built Business Analytics and Reporting capability and start up team that was leveraged by management and client facing teams to identify growth and retention opportunities. -
Director, Account Management - Ecommerce DivisionCheckfree Corp Jan 2002 - Jan 2005Dublin, Ohio, United StatesLed team of Account Executives and Account Development partners responsible for client retention, revenue, client satisfaction and cross sales. Designed, deployed and monitored adoption of the Client Development Organization “ Team Servicing” approach through process modification and cross functional partnership expansion, resulting in 27% increase in cross sales and 17% increase in satisfaction over 2 year period. Consistently exceeded revenue targets by 5%+ while representing 60 clients and $100M in revenue by providing strategic support in developing and executing account plans, defining and closing new opportunities and implementing business development strategies.
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Manager, Account ManagmentCheckfree Corp Jan 2001 - Jan 2002Dublin, Ohio, United StatesLed team of 32 account managers responsible for client servicing and operational quality. Identified and implemented process improvements reducing operational costs by 21%, increasing first contact resolution by 39% and minimizing time spent on non - value add activities.
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Strategic Business Process Director, Client OperationsCheckfree Corp Jan 1999 - Jan 2001Dublin, Ohio, United StatesResponsible for Business Integration, Strategic Planning, and Process Improvement Initiatives. Collaborated with cross organizational teams across multiple operating groups to translate voice of the customer data into actionable activities and business requirements resulting in 12% increase in satisfaction and 8% increase in value perception over 1 year period.Collaborated with Sr. leadership and key stakeholders to integrate new business into existing operations while ensuring synergy goals and ROI targets were realized. Drove process improvements that reduced response time on customer inquiries by 50% and decreased operating costs by 17% within 1 year.
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Senior Manager, New Business IntegrationCheckfree Corp Sep 1997 - Jan 1999Dublin, Ohio, United StatesIdentified alternative solutions when original support processes proved unable to meet market requirements.Responsible for working with Information Technology team and Division representatives in the architecture of new solutions to drive increased sales.Collaborated with Product Management and Marketing to create client centric sales collateral and presentation materials. Created proposals for new products, services and processes resulting in new revenue streams.Represented the client and client facing teams on new business and integration activities to ensure continuity between Sales, Implementation and Support.
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Sr Manager, Customer OperationsCheckfree Corp Dec 1995 - Sep 1997Dublin Ohio• Established several start up support teams• Conducted on site visits and conference calls with corporate clients • Developed Customer Care Quality Program• Developed Training Infrastructure and Curriculum• Directed and motivated staff of 17-594 with emphasis on training and development of a 5-16 person management team. Communicated expectations and monitored performance
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National Account Manager/Product ManagerCheckfree Corp Dec 1993 - Dec 1995Dublin Ohio• Develop budget and pricing strategies• Contract Negotiations• Central point of contact for all escalated support issues• Sold new products and services into existing client base• Developed marketing strategies to increase the adoption rate of CheckFree products• Created proposals for new products, services and processes to improve our operating efficiencies
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Supervisor, Customer OperationsCheckfree Corp Apr 1992 - Dec 1993Dublin Ohio• Managed support staff• Conducted interviews and one on ones• Monitored and reported monthly productivity
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Merchant Services Team LeaderCheckfree Corp Oct 1991 - Apr 1992Columbus, Ohio Metropolitan AreaTeam leader for 20 person operations group. Monitored day to day operations Conducted associate training Administered associate performance reviewsEscalation Management Metrics and Reporting Workforce Administration
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Merchant Services RepresentativeCheckfree Corp Apr 1991 - Oct 1991Columbus, Ohio Metropolitan AreaPartnered with Merchants and Payees to investigate late payment disputes Responded to customer inquires Conducted payment research
Wendy Hamilton Skills
Leadership
Program Management
Process Improvement
Product Management
Business Process Improvement
Business Development
Project Management
Crm
Requirements Analysis
Change Management
Strategic Planning
Financial Services
Enterprise Software
Strategy
Electronic Payments
Sales Operations
Start Ups
Operations Management
Innovation
Business Analysis
Frequently Asked Questions about Wendy Hamilton
What company does Wendy Hamilton work for?
Wendy Hamilton works for The Ohio State University Wexner Medical Center
What is Wendy Hamilton's role at the current company?
Wendy Hamilton's current role is Director Of Business Operations and Compliance, OSU Health Plan.
What is Wendy Hamilton's email address?
Wendy Hamilton's email address is we****@****act.com
What skills is Wendy Hamilton known for?
Wendy Hamilton has skills like Leadership, Program Management, Process Improvement, Product Management, Business Process Improvement, Business Development, Project Management, Crm, Requirements Analysis, Change Management, Strategic Planning, Financial Services.
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