Wendy Harrison Email and Phone Number

Responsible for formulating and implementing a robust quality assurance programme across the TUI group, while leading a team of 45 quality experts located worldwide.

Ensuring the hotels are ready after major renovation for customers, or where the hotel remains open during the construction period, minimising the customer impact and agreeing relevant and appropriate customer policy and communication.

* Responsible for global product pricing strategies, ensuring I identify the right price positions for new technologies and products, price the product offer for our customers and manage product lifecycle pricing in order to achieve the required sales and profit targets* Analysing statistical data to identify commercial opportunities through sales trends and market demand* Regular competitor analysis and product comparisons

* Creating, leading and implementing key processes to proactively improve customer experience and reduce complaints * Managing the hotel portfolio across all destinations to deliver targets and drive a continuous positive change* Supporting and developing the long-term group strategy and customer experience roadmap* Delivering fast solutions to root cause issues, which may have a negative impact on customers leading to a 6.7 NPS improvement over the last 2 years * Lead group… Show more * Creating, leading and implementing key processes to proactively improve customer experience and reduce complaints * Managing the hotel portfolio across all destinations to deliver targets and drive a continuous positive change* Supporting and developing the long-term group strategy and customer experience roadmap* Delivering fast solutions to root cause issues, which may have a negative impact on customers leading to a 6.7 NPS improvement over the last 2 years * Lead group escalation calls and make informed decisions based on commercial risk and customer impact data* Monitor and manage holiday destination building work or delays and take remedial action to prevent customer impact* Creating strong and sound working relationships across the business, being approachable at all times* Continuously challenging the status quo and relentlessly looking for ways to improve and attract new customers through enhanced processes and efficiencies* Identifying and influencing key stakeholders to implement improvements across the company Show less

* Monitor building work summary reports and work with the business to ensure customers are notified and protected* Plan, prepare and lead customer hotel improvement forums and building work escalation calls * Analyse customer insight data for regular improvement calls, providing constructive feedback to stakeholders* Feed into the internal ‘Improve, Monitor and Terminate Process’* Deputising for the Senior Manager when required* Imputing into the group destination strategies… Show more * Monitor building work summary reports and work with the business to ensure customers are notified and protected* Plan, prepare and lead customer hotel improvement forums and building work escalation calls * Analyse customer insight data for regular improvement calls, providing constructive feedback to stakeholders* Feed into the internal ‘Improve, Monitor and Terminate Process’* Deputising for the Senior Manager when required* Imputing into the group destination strategies and presenting proposals to Heads of Departments across the business Show less

* Responsible for developing the short and long term strategy, quality performance, profitability and commercial performance for Thomas Cooks largest holiday destination* Taking ownership for specific projects to achieve targets and drive through change efficiencies* Work closely with the online team to monitor developments and review conversion rates to increase online sales* Strong relationship management with key stakeholders across the business and external suppliers to secure… Show more * Responsible for developing the short and long term strategy, quality performance, profitability and commercial performance for Thomas Cooks largest holiday destination* Taking ownership for specific projects to achieve targets and drive through change efficiencies* Work closely with the online team to monitor developments and review conversion rates to increase online sales* Strong relationship management with key stakeholders across the business and external suppliers to secure exclusive products at the right price to maximise customer sales and margins Show less

* Responsible for all pricing elements on core package holiday products. Including brochure pricing and managing live pricing in order to achieve the required sales and profit targets* Analysing statistical data to identify commercial opportunities through sales trends and market demand* Regular competitor analysis and product comparisons* Demonstrating flexibility depending on department work levels by supporting either brochure or late sales trading periods* Secondment as… Show more * Responsible for all pricing elements on core package holiday products. Including brochure pricing and managing live pricing in order to achieve the required sales and profit targets* Analysing statistical data to identify commercial opportunities through sales trends and market demand* Regular competitor analysis and product comparisons* Demonstrating flexibility depending on department work levels by supporting either brochure or late sales trading periods* Secondment as Senior Yield Analyst, attending weekly meetings with the Head of Destination to discuss the team’s performance, providing analysis and daily updates for team targets Show less