• Accounts Receivable Clerk for 20+ Townhome and Condominium Communities in Hillsborough and Pinellas Counties• End of month reconciliation of bank statements of all operating and reserve accounts for 20+ communities• Daily processing monthly Home Owners Association payments via remote deposit capture system• Data Entry and Invoicing statements using Quick Books Pro/ Plus • Enter Vendor and Utility Invoices into Quick Books for bill payment • Receptionist Duties: Answer multi line phones system Maintain office supply orders, Process and distribute mail, schedule appointments for office staff.• Collect payment for Estoppels, Condo Questionnaires and Resident Applications via check, cash or credit card payment • Run background checks• Scanning of property files• Update resident information using Excel spreadsheets and Quick Books• Order new and current resident Home Owners Association monthly payment booklet• Research misapplied payments and resolve resident ledger balance discrepancies • Process weekly payroll

• Ensured necessary documentation for each deal is complete by utilizing a deal checklist.• Oversaw completion and submission of all financing documents to lenders• Verified that cash is received for vehicle sale• Complied with all safeguards and transaction compliance rules and regulations• Dealt with customers and employees in a courteous manner• Assisted Customers and Co-Workers on Status of Title work via phone, or email.• Mailed customers completed Tag and Title work to them when processing is complete.• Maintained CSI at or above company standard

Handled Incoming calls and customer request as necessaryAssisted in customer service appointment write-ups and final close of repair ordersProvided customer service and recovery for all levels, up to and including escalationsMaintained accurate cash handling for all service work orders

Customer Care:Supervisor of Service Reception and Cashier Office •Maintained accurate cash handling for all service work orders including daily deposits•Assisted in customer service appointment write-ups and final close of repair orders•Provided customer service and recovery for all levels, up to and including escalations•Prepared letters to customers in response to complaints and settlement offers for collections.•Handled all vehicle repossessions with lien holders and transportation companies•Prepared letters to manufactures as necessary for customer related issues also will conference in with manufactures on behalf of the customer.•Processed summary details from customer file to be reviewed by management•Handled incoming calls and customer request as necessary•New Employee setup including: IT access, name badges, name plates, uniforms and business cards and Coordinates office moves•Maintained accurate vacation & attendance records for the Service and Delivery support personnel, including but not limited to vacation calendar, time clock administration and employee search directory•Coordinated off site arrangements for tech training with other facilities arranges department managers meetings and lunch meetings on site and off site.•Arranged for hotel, flight, car rental, and per diem for off site functions.•Scheduled department monthly meeting, providing department managers with accurate company information including power point presentations•Approved all invoices and check request within department guidelines for accounting to process. Establishes purchase orders for orders though various vendors.