Wendy Hernandez Email & Phone Number

Los Angeles Metropolitan Area

Manage ongoing account activity and fraud risk.Responsible for reviewing and completing daily operational reports.Ensures branch is in compliance with federal guidelines and internal audit procedures.Ensures prompt and efficient teller transaction processing and generation of sales through quality referrals.Ensures all cash and negotiable items are secure and all policies and security standards are being followed.Received satisfactory ratings on all QC reviews including internal audits.Hold one on ones with branch personnel to discuss branch and individual scorecardsImproved employee retention by implementing a career development plan and reviewing plans during quarterly reviews.Provide coaching and sales support as needed for bankers and tellersResponsible for scheduling branch coverage

Los Angeles, California, United States

Responsible for teller line managementTransaction processing supportDaily Operations support including ATM, vault and teller balancingEstablished and monitored teller sales and referrals to personal banking teamManagement of compliance to audit and federal guidanceHeld weekly one on ones with operations staff