I am excited to be partnering with Global, Regional, Local business functions and leading/coaching a team of HR Generalists delivering high quality, HR interventions across a range of HR activities in order to challenge, coach and enable Business Leaders to deliver the business strategy and add maximum value to the business. I lead and coach a team of HR Generalists

HR Hub Team Leader, April 2010 – Present• Manage, coach and develop team of 9 staff processing transactions and supporting operational delivery projects. • Currently leading US/UK Customer Service project to develop/deliver a framework for improved delivery of services to customers. Accomplishments include the development of a customer engagement strategy, customer service survey, process for following up on customer feedback and metrics to drive improvement of processes and customer… Show more HR Hub Team Leader, April 2010 – Present• Manage, coach and develop team of 9 staff processing transactions and supporting operational delivery projects. • Currently leading US/UK Customer Service project to develop/deliver a framework for improved delivery of services to customers. Accomplishments include the development of a customer engagement strategy, customer service survey, process for following up on customer feedback and metrics to drive improvement of processes and customer service behaviors. • Currently leading the Service Performance Management objective for the US Hub. Planned and implemented the Comm Cell process and am providing oversight for monthly metrics and analysis to drive improvement of processes and ways of working. • Leading ongoing process improvement initiatives through the application of GSK Fundamentals tools and processes. This includes coaching my direct team and project team members on use of the tools. • Led lean diagnostic exercise for US Reduction in Force process. Currently leading small project team to implement actions identified to eliminate waste and reduce overall cycle time.• Currently leading US Employee Personnel Files project. Accomplishments include the implementation of electronic files, establishment/improvement of file related processes and establishment of metrics to ensure quality and compliance. • Lean training experience includes Lean Diagnostic, OE Greenbelt, GSK Fundamentals, Change Framework, Service Performance Management and Lean Expert. I received certification as OE Greenbelt in 2004. I recently received certification as Practitioner of the GSK Fundamentals by attending training and providing evidence of the application and mentoring of the tools and processes. •Contributed to improvements to the processes of Tier 1 call centre operation. Serving as CBS Change Champion for Employee Services and participating on Business Service Centre change team. Show less

ResponsibilitiesKey facilitator in all aspects of headcount rationalization efforts for the Zebulon manufacturing site. 2008 and 2009 efforts have resulted in a 50% reduction of headcount versus June 2007 baseline.Partner with senior managers, managers and supervisors on decisions related to HR issues including employee development, compensation, training and organization development. Provide coaching and counseling on policies, procedures, and employee disciplinary action.… Show more ResponsibilitiesKey facilitator in all aspects of headcount rationalization efforts for the Zebulon manufacturing site. 2008 and 2009 efforts have resulted in a 50% reduction of headcount versus June 2007 baseline.Partner with senior managers, managers and supervisors on decisions related to HR issues including employee development, compensation, training and organization development. Provide coaching and counseling on policies, procedures, and employee disciplinary action. Includes conducting investigations and consultation with management at all levels. Collaborate with HR colleagues and management in workforce planning and other key HR processes. Design and deliver leadership development initiatives. Design and deliver proposed OD interventions. Provide meeting facilitation and coaching to managers and teams. Provide leadership for change initiatives. Provide communication and training to managers and employees on HR issues and policies. Responsible for compiling the annual Affirmative Action Plan for the Zebulon facility and collaboration with Senior Management to determine strategy for improving areas of under representation.Lead recruitment efforts for the site which includes development of recruitment strategy and all diversity related initiatives.Responsible for all initiatives related to job and skills assessment testing and validation. Show less

Managed all aspects of employee relations in accordance with governmental regulatory guidelines and strategic company business objectives for 120 associate facility.Managed all aspects of facility recruitment needs.Managed all aspects of facility safety and health program in accordance with governmental regulatory guidelines and strategic company business objectives.Managed all aspects of associate benefits program through Human Resources Information System(HRIS) and corporate… Show more Managed all aspects of employee relations in accordance with governmental regulatory guidelines and strategic company business objectives for 120 associate facility.Managed all aspects of facility recruitment needs.Managed all aspects of facility safety and health program in accordance with governmental regulatory guidelines and strategic company business objectives.Managed all aspects of associate benefits program through Human Resources Information System(HRIS) and corporate support unit. Managed all aspects of facility Human Resources department in accordance with annual department operating budget including preparation and delivery of an annual departmental operating budget of over $100,000. Show less

Assessed and ensured success of all aspects of training needs for 650 associate facility including the development of strategic training plan in conjunction with hiring plans for major facility expansion.

Managed and facilitated shift work team including; assisting department manager in business performance reporting and process improvements and attendance in specific management developmental training sessions.