Wendy Hill

Wendy Hill Email and Phone Number

Head of Operations
Wendy Hill's Location
Leeds, England, United Kingdom, United Kingdom
Wendy Hill's Contact Details

Wendy Hill personal email

n/a
About Wendy Hill

A highly motivated individual with 25 year + experience in the customer service contact centre industry. Proven history of developing winning teams to deliver great value and high performing call centre operations. Experienced in many customer service sectors including: utilities, travel, media and offshore.After 20 years running large scale outsourced operations moved into shared services and provided support to Operations through deployment of proven control frameworks and improvement initiatives.Specialties: New business unit set up, performance recovery, control frameworks, customer service, CCA accrediation, performance improvements and cost efficiencies.

Wendy Hill's Current Company Details

Head of Operations
Wendy Hill Work Experience Details
  • Ttec
    Fixed Term Contract Operational Support Manager
    Ttec Nov 2022 - Jun 2023
    Leeds, England, United Kingdom
    A very productive and satisfying 8 month contract working with the senior team. Focussing on the operational rhythm and the support of leaders through a period of transition.
    View
  • Mosaic Fulfilment Solutions
    Response Lead
    Mosaic Fulfilment Solutions Nov 2019 - Jul 2022
    York, England, United Kingdom
    View
  • Mosaic Fulfilment Solutions
    Contact Center Manager
    Mosaic Fulfilment Solutions Dec 2019 - Mar 2021
    York, England, United Kingdom
    View
  • Ex Malvern Group
    Looking For The Next Exciting Opportunity.
    Ex Malvern Group Aug 2019 - Dec 2019
    Yorkshire
  • Malvern Group
    Head Of Customer Operations
    Malvern Group Aug 2018 - Aug 2019
    York
    Head of Customer Operations for Malvern Group - a leading travel and technology company, offering award-winning travel products and services to customers and business partners through its brands, Super Break , LateRooms.com and Malvern Travel Technology.
  • Capita
    Head Of Operating Excellence
    Capita Jan 2017 - Jun 2018
    Leeds
    Working across the Customer Management Division, my team and I deploy Operational Control frameworks that support the Operations teams to deliver their operational and contractual KPIs. Our frameworks focus on operating rigour and generate a improvement culture through positive motivation of our teams. Working closely with our operational colleagues we have delivered positive uplifts in CSAT, productivity, adherence and attendance.My team are also responsible for achieving and… Show more Working across the Customer Management Division, my team and I deploy Operational Control frameworks that support the Operations teams to deliver their operational and contractual KPIs. Our frameworks focus on operating rigour and generate a improvement culture through positive motivation of our teams. Working closely with our operational colleagues we have delivered positive uplifts in CSAT, productivity, adherence and attendance.My team are also responsible for achieving and maintaining the CCA accreditation and ISO9001 certification across the division. Show less
    View
  • Capita
    General Manager
    Capita Jul 2011 - Jun 2018
    Leeds, United Kingdom
    View
  • Ventura
    General Manager
    Ventura Nov 1992 - Oct 2012
    Leeds And Rotherham
    Operational and financial accountability for multiple outsourced contact centres within Capita.Leading teams of 200+ colleagues and Line managers.Experience of new business set up and working with offshore ( India) partners and colleagues
    View
  • Ventura
    Operations Manager
    Ventura Nov 2001 - Jul 2005
    Leeds And Rotherham
    Operational and budgetary accountability for numerous Ventura Call Centres. These include utilities, 24/7 operation, telecoms and multi- site, including offshore.
    View

Wendy Hill Skills

Outsourcing Call Centers Management Contact Centers Customer Experience Team Management Team Leadership Performance Management Leadership Stakeholder Management Process Improvement Telecommunications Change Management Cost Management Bpo Service Delivery Customer Service Start Ups Business Analysis New Business Development People Management Account Management Operations Management Business Process Improvement Business Development Workforce Management Call Center Offshore Offshoring People Development Customer Satisfaction Teamwork Coaching Service Level Agreements Customer Relationship Management Customer Engagement Vendor Management Business Strategy Service Recovery Governance

Frequently Asked Questions about Wendy Hill

What is Wendy Hill's role at the current company?

Wendy Hill's current role is Head of Operations.

What is Wendy Hill's email address?

Wendy Hill's email address is we****@****s.co.uk

What skills is Wendy Hill known for?

Wendy Hill has skills like Outsourcing, Call Centers, Management, Contact Centers, Customer Experience, Team Management, Team Leadership, Performance Management, Leadership, Stakeholder Management, Process Improvement, Telecommunications.

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