- Provide a friendly and professional inbound and outbound customer service to prospective and existing customers via telephone and email, ensuring efficient and timely resolution with each customer interaction.- Integrating and managing the sales of over 300 Dental accounts on a weekly basis. - Administrative responsibilities in managing high and key company profiles with strict confidentiality.- Trained in several in-house software systems used to generate new clients and manage clients. - Working to strict deadlines, KPIs and sales targets and excelling beyond them achieving high-level results on a regular basis. - Financial breakdowns provided to keep the company financially in track and be transparent with my managers about what was being achieved and where we could further develop.

- Outbound and inbound calling to current registered and new patients who inquire- Managing a high level of staff in a challenging and fast-paced environment - Learning multiple in-house systems which have changed since my start but adapting myself to these changes quickly to help my patients- Working with young children and nervous patients on a regular basis ensuring I provide a calm approach to their treatment and understanding of their fears- Working as part of the NHS and Private dental practice (The Sandford) providing a variety of treatments - VT nursing for 2 years training new dentists and nurses to an exceptional standard and settling them into a new thriving role within dentistry- Verify and put into practice in-house hygiene and contamination across both practices of clinic rooms, staff break rooms, and reception areas. - Using admin systems such as Microsoft office suite significantly across my working career- Decontamination before and after patient’s treatment to ensure no cross infection- Training in as a first aider and fire martial as the first port of call during an emergency - Diagnosing and treating infections and issues surrounding damaged or worn teeth and tissues in the mouth- Using a broad range of clinical procures - Preparing impression materials, equipment, instruments, and dressings- Process and mount radiographs - Acting within the General Dental Councils ethical guidelines and standards- Maintaining a smart and professional appearance even while under significant pressure