Wendy Huff Email & Phone Number

Austin, Texas Metropolitan Area

Manage, lead, and develop corporate training team in dynamic, fast paced social media environment. Cross functional management for global efforts across four regions. Responsible for content creation, delivery, measurement, and management for internal partners and vendor clients. Analyze training needs to develop new training programs or modify and improve existing programs. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

Austin, Texas Area

Responsible for full ramp of 800+ persons and ongoing training for incubator site of high profile and high performing global media leader. Successfully navigate rapidly changing environment and work with quality and leadership for calibration, metrics and consistency. Focused in and client certified for high impact, legal and critical specialty teams. Responsible for planning, scheduling, conducting and reporting within all aspects of the training life cycle. Facilitate calls with client stakeholders for cohesion and ongoing process improvement. Work directly with client partners to beta global training initiatives and provide feedback prior to global delivery. Selected as Lead Trainer for system wide Leadership Training Program training more than 100 front line leaders. Coaching lead for all in house workflows.

Austin, Texas, United States

Austin, Texas Area

Assess training needs in conjunction with Operations Management and Recruitment and Client parameters. Design, plan, organize and implement various training programs for new and tenured agents including, but not limited to, New Hire Orientation, leadership skills, technical support, end to end concierge service, soft skills, new product rollout and spearheaded full portfolio cross train in conjunction with international partners . Present information using varied techniques with a learner centered and mentoring approach. Obtain, organize and develop material based on client and operational needs. Responsible for creating materials for specialty teams. Responsible for all supervisory functions for all agents hired to the lines of business under Client for the duration of extended training.

Provide Case Management and Career Counseling and Educational Assistance for Dislocated Workers and Income Eligible populations. Work with job seekers on their job search activities. Development of career plans and providing of resources. Work with other agencies and educational institutions, government agencies, staffing agencies or non-profits.

Killeen/Temple, Texas Area

Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.

Austin, Texas Area

Ensure the efficient administration and management of all HR functions, policies and legalities. Responsibilities included recruitment, training, wage / benefit counseling, employee relations / events / activities. Supervise Affirmative Action Plan, Coaching, counseling and disciplinary functions, grievance issues, safety programs, career progression and succession management, participation in task force efforts and community service. Experience in harassment issues.

M. Ed. - Adult, Professional, Community Education, M. Ed. Adult, Professional, Community Education

Bachelor Of Applied Science (B.A.Sc.), Sociology