Wendy Kavanagh Email & Phone Number

Since arriving at Starbucks I have successfully positioned my store as number one in the district for increase sales over last year. Quarter to date we are running at a 22% increase.I promote a culture that places emphasis on outstanding customer service where we fully engage, and connect with our customers.Maintain an atmosphere of respect and dignity amongst our partners. Through careful screening I retain high performance partners to ensure we have the talent to achieve targets and fuel growth. Provide weekly 1:1 coaching for 20 employees and convey feedback to enrich their working experience resulting in improved performance.Manage inventory to ensure product quality and availabilityEnsure effective change management process in place and streamlinedManage continuous training and reviews for partnersP & L analysis, identifying areas to improve and making and following through on a plan. Motivating and inspiring a cohesive team to achieve results. Payroll, cash managementfor all staffManaging sick days, lateness, dress code, quality control, and conflict resolution. Set targets and forecasting based on last year sales.

Administrative:Administrative and business support to all 6 locationsDevelop and maintain the staff schedule at all locations.Screen resumes and pre-interview candidates.Developed and administer training program for all new hires.Ensure all systems are in place and consistent at all locations.Admit and assist during appointments.Maintain accurate inventory levels.Ensure timely recalls and accurate follow up for all clients and patients.Promote a positive and welcoming atmosphere.Client Education (diets, vaccinations, parasites, wellness testing, dental health etc.)Client Callbacks, incl. lab results and follow-upsPreparing clinic orders (food, medications, supplies, etc.)Monthly Reminder CardsGreeting and directing clients appropriatelyResponding to emails and messagesMaintaining calendar, arranging meetings and appointmentsResponsible for consistent and accurate data entryPreparing reports, presentations and minute keepingCreating and maintaining databases and filing systemsTechnical:Assist in basic surgery prep (Canine/Feline spay and neuter, wound treatment, cyst/lump removal, dentistry) Assist in radiology, incl. manual developmentAssist in set-up and placement of i.v. cathetersAdministration of SQ fluidsAdministration of SQ, IM, and oral medicationsClean and prepare surgical instruments in pack, autoclave surgical instruments Vaccine PreparationSuture Removal, nail trims, blood glucose testing

Over 10 years of management work experience Supervise a staff of 40 people ensuring a sense of mutual trust, concern, respect and teamworkCoordinate daily activities to ensure the smooth running of operationsPrepare yearly budget and control on a monthly basisComplete monthly services and financial reportsOverview and conduct recruiting and selection activities to ensure quality candidates and employees. Including screening resumes and interviewingPersonally facilitated training for all staff.Conduct weekly staff meeting with to assure proper communication and follow-upConducted employee performance evaluations. Developing action plans to help employees achieve the next level.Develop action plans to improve employee morale and ensure employee involvementMake recommendations on matters related to staffing, procedures and general office functionsDelegate team roles and maintain courteous relationships with team membersOrder merchandise as well as supplies, ensuring enough inventory available to achieve tagets and satisfy customersHandled any customer issues, quickly and efficientlyMaintain a customer focused environment and provide quick response to any issues as they developInventory control, ensure accurate inventory STRENGTHS:Extensive experience and skill in negotiating with successful outcomesAble to work independently as well as in a team environmentFlexible, reliable and able to work well in a fast paced atmosphereStrong communication, interpersonal and organizational skillsAble to maintain positive attitude when dealing with difficult situationsAbility to handle confidential information discreetlyHighly attentive to details

Commission Sales

Human Resources Certificate, Human Resources Management/Personnel Administration, General

Cmpleted HR Certificate. Working toward my CRRP designation.

Bachelor Of Arts, Sociology And Psychology

Sociology