Supported clinic in coordinating and overseeing daily operations for multi-specialty service line and functions within health center. Served as first line in resolving administrative patient issues and resolving problems and issues patients have with clinic system, policies, and staff. Identified and resolved administrative issues / concerns, serving as stakeholder champion for developing and maintaining service culture for health center to improve experience of patients and other key customer groups.● Led policy and standard operation procedure development and coordination by understanding and identifying issues, directing internal communication strategies, and overseeing development of policies, standard operating procedures, and best practices that met regulations and industry standards.● Managed vendor relationships for Walmart Health operations and execution of business plans and projects.● Maintained relationships with health care providers and health center associates to ensure Walmart Health was preferred employer.● Provided supervision and development opportunities for associates by selecting, training, mentoring, assigning duties, and building team-based work environment.● Offered support for business and growth in Walmart Health.

Managed day-to-day operations of ten-provider outpatient clinic with 45 employees, two sites, and average of 150 patients-per-day volume. Supported 25 or more providers and managed central billing office, which supported four OBGYN divisions, large enough to warrant having mid-level supervisors and managers over clinical and administrative functions. Directed human resources department, which supported four OBGYN divisions. ● Partnered with practice managers, Operations, medical director, hospital leadership, and board of directors for best practices. ● Recognized opportunities and worked collaboratively to design and implement solutions for clinic operations.● Served as additional support to practice managers to ensure smooth implementation of clinic operations over other divisions and service lines.● Recognized opportunities and worked collaboratively to design and implement solutions for clinic operations.● Provided reviews and guidance through regular reviews of workflows and Clinical Metrics.● Participated in active physician recruitment.● Identified, planned, and implemented areas of strategic growth within groups. ● Partnered with hospital leadership to work on physician contracts for call share and contracts.● Oversaw all insurance payer contracts. ● Oversaw the credentialing of physicians for all five divisions and was responsible for ensuring all physical licenses were updated. ● Oversaw and coordinated all revenue cycle activities, with a goal of maximizing reimbursement in a cost-effective manner that was in compliance with federal, state, and payer-specific billing requirements.● Prepared detailed analyses and reports of billing and accounts receivable activity and results, including performance metrics, bad debt expense, and AR days outstanding.● Ensured compliance with various reporting requirements, including payroll taxes, retirement plans, insurance reporting, etc.

Provided administrative oversight and management of multiple hospital outpatient clinic departments, typically in diverse locations and crossing over multiple service lines. Supported 55 or more providers and managed combined clinical and administrative staff size large enough to warrant having mid-level supervisors and managers over clinical and administrative functions. Oversaw proactive operational excellence efforts, leading to continuous financial, quality, and patient satisfaction improvement. ● Interacted regularly with both hospital and physician enterprise operations and clinical support divisions to fulfill job responsibilities. ● Provided physician recruitment support through interviews and onsite visits.● Recruited, developed, trained, and motivated a best-in-class team.● Counseled and coached managers and office managers on leadership tactics.● Created and set the tone for a culture of 5 Star Service with providers and care teams.● Supported provider relationships (physicians and mid-levels) and served as escalation point for provider operational or team issues.● Conducted ongoing one-on-ones and regular reviews with managers and medical directors● Onboarded new managers with orientation to St. Luke’s culture and training program as necessary.● Focused on Quality, Care Management, and Growth with relation to program adherence and results.● Guided, coached, and drove the team to meet and exceed goals.● Collaborated effectively with other operational team leaders and physicians.● Communicated annual operational goals and expectations, devising plans to meet objectives.● Demonstrated extraordinary customer service to all team members and other departments to include regularly scheduled meetings and communication.● Worked collaboratively with the vice president of operations to effectively solve operational challenges and implement solutions focused on improving clinic performance as it related to additional internal departments.

Collaborated with hospital executive team (CEO, CFO, CMO, CNO) in partnership with providing hospitalist groups coverage in the community. Partnered with local and rural dialysis centers to establish joint ventures in caring for patients at their facilities. Managed day-to-day operations of Renal Associates and Hospitalist Group to improve billing practices and collections through correct coding. Audited medical records to ensure correct coding compliance. Managed day-to-day operations of front desk, billing / coding, nursing, lab, and dialysis centers, as well as hospitalist operations for two local hospitals in community. Provided bookkeeping / accounting services, including payroll, benefits, financial reporting (balance sheet, profit and loss statement, and financial analysis), and submitting all records to CPAs for quarterly reports. Administered 401(k) plan. Developed and maintained relationships with managed care companies, while analyzing contracts, and successfully renegotiated reimbursement rate for some health plans. ● Worked closely with the president to develop and execute operational strategies that aligned with the company's goals and objectives.● Oversaw both technical and financial operations, ensuring efficiency and effectiveness across all functions.● Engaged with executive-level decision makers, providing insights and recommendations to drive business performance and growth.● Collaborated with various organizations’ executive-level teams to optimize processes and ensure alignment with organizational goals.● Identified and mitigated operational risks, ensuring compliance with regulatory requirements and industry standards.● Negotiated contracts for hiring and retention of physicians and other provider staff.● Forecasted and managed budget for all practices, approved / validated work schedules, coordinated training, provided counsel / feedback in performance and career progression, and improved profit margins.

Evaluated technology trends and business needs to partner with right vendors. Ensured all aspects of IT were maintained according to IT standards. Created new tools and improved processes for greater efficiency. Implemented best practices in software development and support functions. Maintained and created all IT documentation, including hardware and software inventories, network diagrams, and license management. Trained all employees on new software systems. Developed process and procedures to support staff. Designed intranet for employees to share and search for information housed in database, library, and archives.● Performed implementation of new ticketing software to track incidents.● Carried out design of asset tracking database.● Diagnosed issues, performed troubleshooting, and maintained hardware, including, PCs, printers, networking equipment, and telephones. ● Managed ticket / service requests while meeting or exceeding defined service level expectations.● Participated in annual budget preparation and reviewed monthly departmental expenses.

Coordinated and provided education for use and functionality of electronic health record system to new providers, enterprise employees, external users (clinics), patients, and families. Facilitated communication and ongoing education with end users of electronic health record system. Ensured that electronic health record systems and documentation contained therein were in compliance with DNV, CMS, and other regulatory standards. Provided facilitation of education / in-services related to implementation of changes in clinical information system applications. Conducted audits of EHR to ensure documentation standards were met.● Applied broad clinical and systems knowledge in practice management, healthcare informatics, and clinical workflows to develop system tools, workflows, and reports to optimize system use. ● Communicated effectively with co-workers and staff.● Identified opportunities to improve documentation in electronic health record and educated and collaborated with end users to enhance clinical documentation.● Utilized research findings to improve patient outcomes, using clinical information system applications. ● Developed knowledge of hospital and department compliance requirements for security and confidentiality of PHI. ● Brought any questions and concerns regarding compliance to immediate attention of department director. ● Conducted all aspects of job purposefully in ethical manner in support of enterprise commitment to ethical behavior in all areas of personal and professional activity.

Oversaw efficient daily business operation of all departments and coordination of services, with responsibility for efficient use of physician and mid-level provider time and schedules. Offered direct contact for physicians and mid-level providers regarding questions and problems with schedules. Provided direction, supervision, development, and implementation of policies and procedures for clinical departments. Maintained smooth managerial operations in areas supervised, including workflow, training, new-employee orientation, and monitoring quality and quantity of work performed. Evaluated systems continually that would increase efficiency and reduce waste. Made staff work schedules for all assigned departments, assuring adequate and efficient staffing. ● Explored technology currently used and evaluated additional technology for expansion of services and increased operational efficiencies. ● Directed scheduling, coordinating, and conducting monthly Medical Operation Committee meetings. Made recommendations regarding clinical policies and procedures. ● Attended weekly cardiology conferences and disseminated information to clinical staff as appropriate. ● Conducted continual evaluation of policies and procedures that focused on serving patients and referring physicians with highest-quality cardiovascular care. ● Recommended replacement of existing equipment and new equipment as needed, assuring efficient usage of resources. ● Assured that all staff were licensed and had current certifications at all times. ● Notified director of cardiology services of any non-compliance, problems, and situations. Developed process to monitor status of licensure or certifications to identify any staff who had their license and certification revoked, denied, or suspended or had other actions taken against them. ● Worked with EHR resource specialist on CMS Meaningful Use and other Quality reporting, initiating process for reporting as required by CMS.