Account Manager
Current• Serves as a high-level concierge liaison between ExamOne/Quest Diagnostics and our company’s largest account.• Spearheads efforts to maintain strict service level requirements for an exclusive contract.• Cultivates positive and enduring relationships with a diverse clientele and internal customer support teams.• Communicates with premier level agents and field executives nationwide regarding sales, service, performance, and quality.• Accountable for expediting client special requests, ensuring compliance within quality assurance standards.• Research and resolves complex service/quality concerns, to increased customer retention levels which in turn increases sales.• Initiates action plans to resolve complex service/quality concerns to satisfy and retain clients and increase sales nationwide.• Prepare daily excel reports to executive level decision makers, that aid their internal processes and client improvement strategies.• Plays a key role in increasing operational efficiency and utilization of current medical facilities nationwide.• Identify key areas for cost containment, resource allocation, clinical staffing and process improvement.• Provide on-going support, training and service to medical facilities, agency, underwriting staff and internal ExamOne teams.• Supervise operational activities of medical staff throughout the United States and Canada.
