Wendy Matthews Email and Phone Number

 Day to day running of a busy high street cafe. Daily cash handling, accounts and banking. Processing staff wages at the end of each month. Recruitment and selection of new employees and managing all employee matters. Training of new staff and if necessary arrange off site training. Setting up accounts with suppliers and attending road shows. Placing daily food/stock orders over the phone. Cooking and baking products to sell. Helping with food preparation in the kitchen and during busy periods. Adhering to Food Hygiene & Health & Safety Laws to ensure staff and customers were safe. Enhancing customer service skills with regulars and new customers. Building the business reputation from scratch to increase daily turnover.

 Checking notice end dates and ensure no overruns on gas work maintenance/ repairs on highways schedules to reduce risk of fines to business.  Liaise with highways agencies to request extension if works were disrupted and were going to overrun agreed notice period. Assisting logistics to ensure all sites were cleared on time. Contacting other utility companies if there was a problem with their services in pits e.g. water leaks. Procurement for the depot, including ordering outside catering for meetings. Processing all invoices including bridge tolls using in-house systems. Stock control, ensuring correct processes where followed and logged. Scheduling vehicle and plant servicing, repairs and MOT's. Dealing with customer enquiries over the telephone and face to face at the depot. Booking meeting rooms for onsite visits/meetings including from head office. Scheduling annual or follow up occupational health checks for all staff onsite. General administration duties for all departments within the depot.

 Day to day HR support and advice to the management team. Producing accurate MI and board reports, analysing data and identifying trends. Managing any potential redundancies situations; consultations and identifying suitable alternative employment. Recruitment across two sites; liaising with recruitment agencies, local Job Centre’s etc. ensuring recruitment targets are met and costs are within budget. Consulting and negotiating contractual changes with the Union and staff representatives. Responsible for ensuring that policies and procedure are updated in accordance with changes in employment law and legislation. Producing new policies or procedures and rolling them out to the business/management team whilst obtaining their 'buy in'. Conducting full and thorough investigations and providing guidance and advice to management during disciplinary/grievance hearings/appeals. Performance management; using management tools to address capability issues to drive business performance. Attendance management; reduce all unplanned absence and poor time keeping. Annual pay reviews and Company’s bonus figures, relating to annual performance results.