I love solving those complex issues that others run from - finding the single straw that almost broke the camels back.Highly detailed focus I'm also an empath, who understands and really 'gets' the customer, building and leveraging relationships to achieve outcomes, enhancing customer expereinces and touchpoints throughout the customer journey. An experienced leader I love data, and use it to inform the great work we do at Qantas. I'm a champion for continuous improvement, an expereinced business analyst, a bridge between tech teams, vendors and customers. I've set and exceeded targets, driven transformation agendas, reviewed technical specifications and developed creative briefs. In short I'm a project manager who gets stuff done!!I'm interested in using LinkedIn to track the many amazing people who cross my professional path. If we've worked together, or we haven't, but you think we can share knowledge - reach out today and lets connect...Wendy McArthur