Wendy Muniu Email & Phone Number

Nairobi, Ke

Nairobi County, Kenya

Manage logistics for the Market Linkages Session and other program events, including vendor management, scheduling, and venue arrangements.Coordinate invitations, follow-ups, and facilitate virtual and in-person visits for the Market Linkages Session and future engagements.Provide comprehensive administrative assistance, maintain accurate records, and prepare detailed reports for program activities and events.Oversee participant registration, support the team with exhibitor room layouts, assist exhibitors with booth setups, help participants input linkage data, and collect key performance data during events.Support follow-up actions, analyze event outcomes, track data in collaboration with the MEL team, and maintain stakeholder engagement through summary reports and follow-ups.Assist in implementing other IIGS program events and initiatives as needed.

Nairobi County, Kenya

· Managed a diverse range of customer inquiries, feedback, and complaints, ensuring swift resolution and customer satisfaction.· Maintained meticulous records of team performance metrics, identifying trends and providing actionable insights for operational improvements.· Handled a high volume of inbound and outbound communications with professionalism and adherence to established protocols.· Recognized customer needs and provided accurate information and solutions in alignment with organizational goals.· Successfully leveraged upselling opportunities to promote additional services, contributing to sustainable business growth.· Cultivated strong and lasting relationships with clients, fostering collaboration and enhancing overall engagement.· Maintained accurate and organized documentation in the company's database, facilitating smooth communication and workflow efficiency.· Actively participated in training programs and seminars to enhance skills and stay updated with industry best practices.· Exceeded performance targets, demonstrating adaptability and success in a dynamic and fast-paced environment.