Wendy Norman Email and Phone Number

FUELS SERVICE CENTER SUPERVISOR• Executed fuel distribution operations resulting in a 16% increase in efficiency while reducing delivery delays by 10%, ensuring uninterrupted fuel supply across multiple locations.• Managed a 4M gallon account of JAA, along with 80K gallon of ground products that serviced the entire air base for flightline operations.• Overhauled the control center’s monitoring and reporting system, enhancing real-time fuel usage tracking, which led to a 10% improvement in fuel usage forecasting accuracy.• Successfully navigated multiple crisis situations, including fuel shortages and equipment failures, by coordinating cross-functional teams and implementing contingency plans, ensuring zero operational disruptions.• Trained and mentored 27 airmen on logistics technology, fuel management software, ATG, Veeder-Root systems and tools, improving overall team productivity by 24 % and reducing operational errors by 15% through focused development programs and hands-on coaching.• Developed and enforced enhanced safety protocols, reducing on-site incidents by 20%, improving compliance with OSHA standards, and fostering a safety-first culture among team members.FUELS FACILITIES SUPERVISOR• Supervised the successful expansion of fuel storage capacity, increasing storage by 30% while completing the project 10% under budget and meeting all regulatory requirements.• Revamped fuel inventory management processes, resulting in a 12% reduction in fuel losses due to evaporation, contamination, and spillage, while maintaining optimal stock levels to meet demand.• Introduced new fuel handling and storage procedures that reduced environmental risks, cutting spill incidents by 40%, while improving the facility’s environmental compliance score.• Fostered a safety-first culture by conducting monthly safety drills, providing regular safety training, and implementing a hazard reporting system, resulting in a 20% decrease in workplace accidents.