- Created Boutique Mobile, LLC - development of boutique website (http://Boutiquemobile.shop), product procurement, blogging, marketing, SEO, sales, product descriptions, shipping, logistics, packaging, accounting, inventory management and overall business management.

Created Mostly WO-made, LLC - developed business to create handmade products for selling on Boutique Mobile website and to sell to other vendors. Products include jewelry, candles, knitted items, bath and body items, photography, and other miscellaneous items.

- Oversaw all claimant, lien, and law firm payment functions as well as the operations associated with Treasury, Settlement Fund (Qualified Settlement Fund, Trust, Escrow), settlement calculations, and tax processing needed throughout the personal injury settlement life-cycle of Mass Torte, Class Action, and Single Event cases. - Developed a scalable future payment process that, once implemented, positions company for future market growth.- Led payment teams in Cost Structures, Capacity Models, Service and Performance Metrics, and KPI/dashboard development.

- Managed payment and billing operations for rebate, fulfillment, and sweepstake promotion clients including pricing, contract management, vendor management, data capture, billing, funding, reconciliation, and processing payments.- Acted as leadership sponsor and individually completed several Yellow Belt projects to reduce manual processes and mitigate corresponding risks; cost savings of >$450K internally and $1.25M in potential client risk.

- Oversaw AS400 to SAP conversion process for Latin America order management.- Mapped and documented existing processes; implemented improvements where possible.- Reduced order processing time.- Created internal Service Level Agreements with Latin America sales team and improved overall customer service levels for Central and South American regions.

- Managed Accounts Receivable department to ensure proper resolution of customer payment exceptions.- Reduced Accounts Receivable department by 8 full-time positions ($320,000 savings) through attrition over the course of three years by implementing Six Sigma process improvements and efficiencies.- Access database administrator for retail store payment reconciliation process.- Intra-Departmental Promotions – - Payment Control Supervisor (2003-2004) - Payment Control Team Lead (2003) - Payment Control Specialist (2001-2003)

Project manager for client companies seeking ISO/QS 9000 certification. Auditor and trainer as well.