Wendy Owen Email & Phone Number

Woodinville, Wa, Us

Redmond, Washington, United States

• Customer Engagement: Built relationships with over 275 global customers, improving engagement on 1-tomany calls by 75%. Established and organizational wide process using Azure Dev Ops to log customer feedback and track POCs (such as ZeroG, Walt Disney and Maersk). • Process Efficiency: Improved processes efficiencies by 80% through PowerBI automation, providing realtime data and actionable insights. • Project Coordination: Launched a customer live site for monitoring PC driver health, improving ecosystem health by 4%. • Project Management: Led and delivered two critical path projects for Azure Percepts by gathering feedback from customers (such as Home Depot, Walmart and Alaska Airlines) and coordinating work across team to meet top priorities. Developed PRDs and maintained communication between key stakeholders from engineering to legal.• Strategic Planning: Defined a camera product vision and roadmap, delivering a Kubernetes ONVIF solution in 6 months. Prioritized features based on customers’ needs. • Executive Reporting: Presented high-quality reports and analysis for MBRs and QBRs to corporate vice-presidents.

Redmond, Washington, United States

▪ Customer Engagement: Helped OEM partners (such as HP, Lenovo, and Dell) improve computer performance and design by evaluating EV, DV and PV models, providing specific follow-up actions. Held 1-on-1 and 1-to many calls to guide partners in evaluating devices and performance assessments. ▪ Executive Presentations: Delivered executive-level presentations at Microsoft Quality Forums. Provided recommendations to marketing executives for best-in-class PCs to be featured in ad campaigns and on Microsoft’s device showcase website. ▪ Clear Documentation: Authored customer-facing "How-to" and "Best practice" whitepapers, reducing issues by 50%. ▪ Deep Analysis: Identified seasonal trends and anonymized rankings for the top 12 OEMs, highlighting needed performance and design improvements. ▪ Budget Management: Managed fiscal year budgets, maintaining cost control across engineer and marketing teams. ▪ Performance Analysis: Analyzed PC performance on over 150+ PCs each season, ensuring top 10% best-in class PCs were featured to Windows customers

Redmond, Washington, United States

▪ User Experience Enhancement: Reduced first boot (OOBE) by 37 minutes for a Tier 1 partner via collaboration with user research and engineering, then implementing fixes through the manufacturing process. ▪ Engineering: Assessed product readiness and performance by writing test specs, meeting with stakeholders, and coordinating global testing for Tablet and UMPC packs. ▪ Client Relationship Management: Built trust relationships with OEMs through portfolio management and data analysis. ▪ Equipment Oversight: Managed 90 lab devices, ensuring daily maintenance and accountability. ▪ Agile Project Alignment: Improved project alignment and collaboration through scrum and agile deployments.

Redmond

• Wrote test cases for Windows Tablet PC, root caused hardware issues and reimaged devices. • Completed black and white box testing on Halo 2, Forza Motorsport and Sudeki, ensuring test coverage was thorough in all assigned areas. Wrote bugs as they were discovered.• Executed predefined test cases on Halo PC and filed bugs with detailed repro steps.