Wendy Perry Email & Phone Number

Guildford, United Kingdom

Assistant manager at Robert Dyas.Responsibilities included people management, holding performance reviews, managing the stock holding, opening & closing the store, cashing up, holding team meetings. Till duties, helping to resolve customer service issues to give the best possible service to all customers. Coercing with other stores & representatives at head office to ensure the high quality of customer service required across the company.

Taking responsibility for a team of up to 25 people.Ordering stock on a daily basis whilst maintaining stock budgets.Fully trained in stock room processes.fully trained in cash office processes & procedures.Drawing up daily / weekly / monthly rotas & submitting time-sheets accordingly.Planning Bi-annual stock takes.Delivering excellent customer service every day.Management of the loss prevention team.Ensuring all H&S elements were up to date & maintained.Holding weekly team meetings to ensure all staff are aware of KPI's & any targets set.Reviewing new applications, setting up & holding interviews.Employing new staff & completing all relevant HR paperwork to a strict schedule.Managing poor performance & maintaining an inventory of documented paperwork, should the need arise to pursue any disciplinary action.Conducting disciplinary hearings with my own staff, as well as helping out in other stores around the region.Training of new staff members to cover all bases to an exacting standard.Collating & sending of financial & company sensitive information on a weekly basis.Managing all staff in a performance based yearly review, setting objectives & following up to maintain clear job role outlines.Opening & closing the store on a daily basis.

4 A-Levels, English Literature (British And Commonwealth) Psychology, Theatre Studdies, Statistical Mathematics.

Education record