Wendy Pollard Email and Phone Number
An experienced Business Change Manager with a varied history of planning and delivering large-scale change and continuous improvement projects. I effectively collaborate with stakeholders at all levels to truly understand the root cause of business issues, define clear requirements and to agree realistic and attainable project deliverables.Having led end-to-end logistics, storage, security and IT projects, I have a vast understanding of, and a holistic approach to business operations and problems. I am an expert in Lean Six Sigma and have an excellent understanding of PRINCE2 and Agile methodologies, analysing and proactively mitigating risk and cultivating focussed and highly efficient environments that deliver projects within constrictive deadlines, budgets and regulations (CAA / DFT).I have an innate ability to motivate people and work to understand the intricacies of the environment around me in order to accurately assess structures, improve processes and remedy business problems. Leadership comes naturally to me and building relationships is at the core of my role, I have led, trained and recruited teams of over 30 staff from a variety of backgrounds and professions.Specialities: Lean Six Sigma / Business & Operations Change Delivery / Business Operations / Customer Service / Technology Integration / Functional & Operational Testing / Quality Assurance / User Acceptance Testing (UAT) / Coaching & Mentoring / Project Management / Process Improvement / Continuous Improvement / Agile / PRINCE2I am currently looking to leverage my skills and experience to secure a new position in a Change Manager, Project Manager or Continuous Improvement Manager role, if you feel my profile matches your requirements, please contact me for a full copy of my CV.
Avalara
View- Website:
- avalara.com
- Employees:
- 2006
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Program ManagerAvalara Apr 2024 - PresentUnited Kingdom
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Senior Change And Continuous Improvement SpecialistAvalara May 2022 - Apr 2024Brighton, England, United Kingdom
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Continuous Improvement ManagerFareshare Uk Jun 2020 - May 2022United KingdomHired to join the Operational Compliance and Continuous Improvement (OCCI) Team to lead on the development and implementation of a continuous improvement methodology in relation to food redistribution processes throughout FareShare UK- Project Lead Site Continuous Improvement - Lean and Six Sigma methodology coaching and training - Tech solutions implementation- Dashboard development - Stakeholder engagement, Inc. Senior Management Level -
Continuous Improvement SpecialistAvailable Mar 2020 - Jun 2020Crawley, England, United Kingdom
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Business Change ManagerGatwick Airport Jan 2019 - Mar 2020I was promoted to Business Change Manager to plan, lead and deliver end-to-end change projects as part of Gatwick’s overall digital transformation and general continuous improvement programmes. I engaged with stakeholders at all levels to define, prioritise and agree project requirements and scope and operated with continuous improvement practices, leveraging value-stream mapping (VSM), control charts and parato to define, align, evaluate and guide project inceptions and day to day decision making.Conducted risk assessments, gathered cost estimates, managed third parties and produced relevant and realistic project briefs and business cases. I also documented all stages of the process, utilising DMAIC storyboards for efficient updates and training.▪️Eliminated the need for a new £1m storage facility through identifying storage space efficiencies and implementing new procedures that reduced operation times by over 20% and reduced costs by £200k.▪️Delivered statistical analysis based on the trial of a robotic parking product that accurately suggested and was subsequently proved that the concept end-state (2.3m) would increase parking capacity by 40% and significantly reduce operational costs -
Operations IntegratorGatwick Airport Aug 2016 - Jan 2019GatwickI was hired as Operations Integrator to lead all operational process improvements, including system upgrades and implementations, system support and maintenance. I directly managed up to 25 Information Passenger Assistants and over 100 third party consultants, bridging the gap between functional and technical divisions to create collaborative project environments, delivering technical documentation for each project and effectively translating requirements to the operations team to prepare for verification testing.Created and delivered standard operating procedures and managed constant application process assessments to support continuous improvements.▪️Increased revenue by 75% and reduced staffing costs by 16% by successfully leading the operational functions of the WestJet self-service technology implementation to 7 airlines, earning widespread plaudits and setting the international framework for process change.▪️Integrated TUI into Gatwick as an early adopter of the self-service systems, reducing passenger processing times from 2.5 hours to 30 mins and overall check-in operations by 30%. ▪️Utilised experience to finalise Six Sigma green belt certification.
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Security Team LeaderGatwick Airport May 2009 - Aug 2016I was initially hired by Gatwick as Security Team Leader to manage, train, improve and motivate staff in order to increase team performance and engagement. During this time I directly managed up to 31 Security Officers, the initial team had been identified as being challenging and underperforming, as such I first identified areas of individual and team improvement and assessed strengths.Engaged with senior business stakeholders to identify and address realistic needs and goals for the security team and to understand Addressed predisposed behavioural and performance issues by implementing monthly 1-2-1 sessions to track and assess individual KPIs and set targets. Coached and mentored staff, providing team-wide training and upskilling opportunities.▪️Generated a substantial overall increase in team performance and metrics equating to 60% increase in KPI outputs and a 50% reduction in staff sickness absence.
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Relevant Earlier RolesVarious Companies May 1996 - May 200904/2007 to 05/2009: First Choice Airways (TUI): Cabin Crew03/2005 to 04/2007: Menzies Aviation: Airline CSA / Aircraft Dispatcher09/2000 to 04/2003: Airtours Holidays PLC: British Consulate Liaison Officer & Airport Duty Manager04/1996 to 09/2000: Airtours Holidays PLC: Sales Executive
Wendy Pollard Education Details
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Certification
Frequently Asked Questions about Wendy Pollard
What company does Wendy Pollard work for?
Wendy Pollard works for Avalara
What is Wendy Pollard's role at the current company?
Wendy Pollard's current role is Business Excellence Program Manager at Avalara.
What schools did Wendy Pollard attend?
Wendy Pollard attended Certification.
Who are Wendy Pollard's colleagues?
Wendy Pollard's colleagues are Salvador Rodriguez, Ruhi Jibhyenkar, Tim Garton, Brian Lucy, John Parker, Pritam Dighe, Evan Owens.
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Wendy Pollard
Head Of Resource Management At York And Scarborough Teaching Hospital Nhs Foundation TrustGreat Ayton -
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