Wendy Ramírez Email and Phone Number

Analyze current credit data and financial information to determine credit worthiness of current and potential customers and help minimize risk and maximize the collections. Compare liquidity, profitability and credit histories of company being evaluated with similar establishments to determine risk. Compile reports regarding finance and credit data. Collaborate with sales and customers service for account set up. Review credit worthiness of customers on a regular basis so that changes in financial condition can be used to make changes to credit lines. Minimize bad debt risk and maximize accounts receivable collections. Train, council, advise and communicate credit department policy and procedures to company personnel.

Manage customer accounts, including payments and disputes. Maintain customer master records necessary to manage customer specific rating and billing requirements, while conducting the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements. Respond to billing questions and inquiries from internal or external customers. Verify a variety of data for accuracy. Research & coordinate the resolution of incorrect, missing, or unclear information. Resolve problems and escalates highly complex issues as necessary. Edit billing data from documents such as, invoices, airway bills, and computer-generated reports. Communicate with customer regarding any follow up billing issues. Coordinate with other internal departments, to rectify rating errors. Perform standard, specialized and complex aspects of the function.

Maintain accounts receivable and collections. Investigate and establish new accounts, answer questions and complaints from customers and/or sales personnel. Telephone customers beyond credit terms to make arrangements for collection. Maintain customer call log with updated information. Resolve account problems. Research and process new customer reports/credit applications. Maintain customer credit files. Assist to Compute, Classify and record numerical data. Assist in Processing invoices for payment and posting transactions to journals, ledgers, and other records. Posting payroll data and preparing routine reports. Maintain employee records. Maintain accuracy of information make key decisions.

Maintain accounts receivable and collections within the limits of company credit policies. Investigate and establish new accounts, answer questions and complaints from customers and/or sales personnel. Telephone customers beyond credit terms to make arrangements for collection. Maintain customer call log with updated information. Resolve account problems. Update customer credit limits on an ongoing basis. Accept and answer incoming calls from customers with questions and/or complaints concerning their receivables balance. Respond to written communications from customers. Mail copies of lost invoices and proof of delivery to customers when necessary. Maintain and follow through with schedule of promised payments and/or call-backs. Maintain communication with sales force concerning the credit status of their accounts. Respond to written and verbal requests for credit ratings to appropriate outside sources. Release orders on credit hold as appropriate. Recommend accounts that should be placed for collection with outside agencies. Complete proper paperwork on customer check requests. Research and process new customer reports/credit applications. Assign account numbers and input new customer masters. Recommend credit lines on new accounts. Authorized to extend credit lines. Research previously unsolved credit problems. Supply receivables adjustors with necessary information/documentation to clear debits and credits from accounts. Perform all other duties assigned by the Credit Manager. Process credit cards as needed for account portfolio. Maintain customer credit files. Provide customers with excellent customer service.

Daily Review of all sales invoices and cash application of all payments. Review of all accounts as well as claim resolution and credit discrepancies. Frequently running D & B credit reports and performing credit investigations. Dealing effectively with employees and clients. As well as performing many administrative duties. Dealing with brokers for both health and business insurances