Wendy Gibson Email and Phone Number

Managed a team of 4 Sales Enablement team members. Provided oversight and management of activities and projects related to field and sales enablement programs at Sojern. Executed needs analysis exercises across the sales organizations to identify training, content, collateral, and technical documentation needs and gaps. Managed programs and activities related to sales enablement, created and deliver program performance presentations, and helped devise roadmaps and priorities for ongoing enablement programs. Oversee teams and individuals in regards to meeting deadlines for program schedules and identify risks and risk mitigation to ensure our employees have the enablement information needed to succeed on time. Ensured that proper change management principles are adhered to when rolling out new products, systems, and or processes to our global teams at Sojern. Strategized with the commercial, product, and marketing teams to create effective frameworks for distributing and creating content that will support our global commercial teams. Facilitated and project manage live training engagements with 3rd party vendors that are focused on Soft Skill Development with specific teams across the ES/PS organization. Established authoring, maintenance and lifecycle process for content that is hosted on Sojern knowledge management systems. Ensured information/knowledge management lifecycle oversight is operational.

Developed Cabela’s CLUB’s first internal communication department. Delivered pertinent information to staff by working with Executive Management companywide. Increased engagement by leading communication efforts for large projects such as the Capital One transition. Established companywide communication trends by rolling out first communication benchmark survey. Increased SharePoint site traffic by 60% through redesigning the site to have a branded, communication focus. Executed 15 internal videos in 2017 by managing and producing videos alongside our vendor. Rolled out the first text messaging program with 51% adoption rate after first send. Managed and deployed over 450 emails annually. Increased interest in strategic information by introducing 3 new infographics company wide. Decreased risk by developing comprehensive disaster plans to communicate to both internal/external customers. Executed companywide newsletters, videos, publications for company information. Handled media inquiries and developed press releases for external channels.

Spearheaded change management for the company's top projects. Accelerated project timelines by conducting stakeholder, impact and communication analysis. Ensured future project success by developing sustainability plans. Increased staff satisfaction with changes by coordinating reward/recognition and working closely with HR. Worked closely with Executive Management to ensure projects ran smoothly and on time. Facilitated engagement for functional priorities throughout the company through the use of ADKAR.

Executed and oversaw training for all retail locations and led staff through 12 new store openings. Accountable for setting the strategic direction for the Learning and Development Department. Guide, coach, provide feedback, direction and motivation to a team of 8-9 Learning and Development staff. Ensured creation and execute of plans to deliver learning and development curriculum. Developed and execute customized learning programs through applying adult learning theory such as ADDIE.

Conducted instructor led, online and experience based learning programs using adult learning theory. Assisted in scheduling and facility coordination for the department. Designed and facilitated technical, soft skill, developmental and new hire training. Monitored the effectiveness of training through post training evaluations and received 100% on all evaluations. Trained employees at Cabela’s retail locations through remote methods such as WebEx and distance learning.

* Delivered and prepared lectures for two undergraduate classes each semester* Graded papers, speeches and created all mid-terms, finals, and evaluations* Helped students achieve goals and assist them with any problems that may arise

• Check guests in and out of the hotel, answered telephones and made reservations• Solve customer service issues and conversed with guests daily • Promote the Marriott brand and helped to bring new business into the hotel• Efficiently worked at several Marriott brand hotels, including Courtyard by Marriott and Residence in by Marriott • Work effectively with general management