Additional responsibilites/achievements :-Responsible for income of £45m with operating costs of £34.2m -Responsible for a team of 675 staff -Restructure to provide additional annual savings of £500k -Took on responsibility for Estates and three Conference Centres cleaning teams-Additional 276 student bedrooms opening in September 2017 -Planning 800 student bedrooms on campus opening in September 2018 -Additional 200 off campus beds-Conversion of student… Show more Additional responsibilites/achievements :-Responsible for income of £45m with operating costs of £34.2m -Responsible for a team of 675 staff -Restructure to provide additional annual savings of £500k -Took on responsibility for Estates and three Conference Centres cleaning teams-Additional 276 student bedrooms opening in September 2017 -Planning 800 student bedrooms on campus opening in September 2018 -Additional 200 off campus beds-Conversion of student accommodation to create 48 aparthotel due to open December 2017 -Plan and implement annual £5m refurbishment programme across 6,500 campus rooms Show less

During this period additional responsibilities included :- Combined two reception teams to create a single reception point for all student, staff and conference delegate requirements- An addtional 1,000 bedrooms on campus - An additional 400 off campus beds- Restructured the department providing annual savings in excess of £750k

Additional responsibilites included - Hospitality reception for students and conference delegates-On-campus student accommodation allocation team -Staff and Family Housing team -Off-campus Head Leasing scheme (1650 rooms)-Client lead for an additional 700 bedrooms

Managed 5,135 student rooms on campus Managed a staff cost budget of £4.2mManaged 375 staff covering domestic, portering, mail distribution, laundry, refuse disposal, and transportDeveloped and motivated a team of two Senior Accommodation Managers and ten Accommodation Services Managers to undertake more responsibility and ownership

• Managing a budget of £1.5 million• Responsible for 220 staff - domestic, porters, switchboard and car parking• Implementing ISO 9002 throughout the department• Reduced labour costs while still maintaining and improving the service

• Management of 280 employees• Introduced customer surveys to identify current customer needs • Investigated and satisfied training needs for staff• Developed and implemented induction programmes for all levels of staff