Wendy Rocha Email and Phone Number
Wendy Rocha work email
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Wendy Rocha personal email
An experienced professional with an excellent track record of successful global employee leadership and management ranging from 10 to 40 employees. My quality background includes writing work instructions and procedures, internal auditing for ISO 9001:2008 and TS 16949, and root cause analysis for process failures/customer complaints (i.e. 5 Whys, 8D’s). My writing experience includes responding to RFQs/SOWs, proposals, creating presentations, vehicle owner manuals, and parts catalogs while my business development experience includes contract renewals, educating sales team on offerings, and helping to grow pipelines.
Diplomat Specialty Pharmacy
View- Website:
- diplomat.is
- Employees:
- 965
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Technical Communications SupervisorDiplomat Specialty Pharmacy Feb 2018 - PresentFlint, Michigan
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Director - Ford Authoring TeamTweddle Group Jul 2015 - Apr 2017Sterling Heights, Michigan• Managed a 40-member global team responsible for writing Ford owner manuals• Helped successfully win $9M contract to write Asia Pacific owner manuals• Re-organized all team training materials and created new hire on-boarding plans• Documented all team process flows; helped team successfully pass recent ISO audit• Identified, helped implement, and reported on team metricsManager – Europe Owner Manual Team, 2015• Managed a 10-member team from Dunton, England responsible for writing Ford owner manuals; travelled monthly to meet with client and team members• Helped to resolve client and employee issues; reported status back to upper management -
Operations Delivery ManagerEds / Hp Feb 2003 - Jun 2015Pontiac, Michigan• Managed a 27-member team to ensure quality, on-time delivery of 190+ unique domestic/export owner manual publications• Invited by client to assist multi-region team in developing authoring standards and a master TOC for inclusion across GM; implemented required changes • Successfully grew business thus increasing revenue by 30%; participated in contract renewal activities for multi-million dollar contracts• Managed client relationship ensuring satisfaction and results• Administered compensation, performance reviews, recognition, and hiring/firing• Managed, monitored, and adjusted team financials, time tracking, and other administrative tasks• Acted as an internal auditor and document coordinator/approver for ISO 9001:2008• Researched, wrote, commonized, and delivered multi-vehicle Mid East owner manual supplement utilizing Arbortext and customized client database
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Business DevelopmentEds Apr 2001 - Feb 2003Troy, Michigan• Strategized with EDS leadership on ways to expand organization business• Created/presented offering materials to educate sales team and potential clients • Monitored and updated weekly “new business” pipeline activities• Acted as an internal auditor for ISO 9001 re-certification preparation
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Account Support SupervisorEds Mar 1999 - Mar 2001Troy, Michigan1999 – 2001 Account Support Supervisor• Supervised a 25-member team; administered team compensation, performance reviews, and behavioral interviews• Proved excellent client relationship by achieving “7 out of 7” on client satisfaction surveys • Assisted leadership in renewing $8.7M contract• Collaborated with EDS/client management to implement cost-reduction measures
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Team Leader/Technical Writing SpecialistEds Sep 1996 - Mar 1999Troy, Michigan• Performed project management of a 10-member team to ensure quality, on-time delivery of owner manuals• Assisted leadership in contract renewal activities• Managed and monitored team production schedules• Assisted team with research, development, validation, and editing of owner manuals• Evaluated team performance and administered performance reviews• Documented work processes, instructions, and forms for original ISO 9001 certification
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Technical WriterEds Jan 1994 - Sep 1996Troy, Michigan1994 – 1999 Technical Writer/Team Leader• Led a 10-member team ensuring quality, on-time delivery of owner manuals• Assisted leadership in contract renewal activities• Managed/monitored team production schedules• Documented processes, instructions, and forms for original ISO 9001 certification• Researched, created/developed, validated, and edited all GM Cadillac owner manual content; collaborated with multiple levels of GM (e.g. Legal, Safety, Engineering, Brand Managers) to obtain vehicle data• Created a client tracking system user manual for Chevrolet Commercial College
Wendy Rocha Skills
Wendy Rocha Education Details
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General Studies
Frequently Asked Questions about Wendy Rocha
What company does Wendy Rocha work for?
Wendy Rocha works for Diplomat Specialty Pharmacy
What is Wendy Rocha's role at the current company?
Wendy Rocha's current role is Technical Communications Supervisor at Diplomat Specialty Pharmacy.
What is Wendy Rocha's email address?
Wendy Rocha's email address is wr****@****dle.com
What schools did Wendy Rocha attend?
Wendy Rocha attended Ferris State University, Grand Rapids Community College.
What are some of Wendy Rocha's interests?
Wendy Rocha has interest in Traveling, Spending Time With My Family, Environment, Friends.
What skills is Wendy Rocha known for?
Wendy Rocha has skills like Business Analysis, Requirements Analysis, It Service Management, Project Management, Process Improvement, Program Management, Itil, Management, Software Documentation, Business Process, Service Delivery, It Strategy.
Who are Wendy Rocha's colleagues?
Wendy Rocha's colleagues are Becky Vida, Lynnette Soles, Andrea Tuohy, Nicole Gordon, Susan Ford, Ernest Knight, Tiffany Steele.
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