Wendy Spooner Email & Phone Number

Patagonia, Az, Us

Led a Consulting Practice (81 people - 7 direct reports, 6 functional teams, 25% offshore) consisting of Research, Strategic and Technical Consultants, Engagement Leads, Program/Project Managers and Enterprise Standards staff responsible for delivering Data, Analytics, and Cloud Solutions (Vantage BI, HealthCloud and Customer Master). * Grew consulting delivery capacity by $7M in revenue from ’21-’22, a 9.7% increase, resulting in a total delivered Consulting product and services portfolio… Show more Led a Consulting Practice (81 people - 7 direct reports, 6 functional teams, 25% offshore) consisting of Research, Strategic and Technical Consultants, Engagement Leads, Program/Project Managers and Enterprise Standards staff responsible for delivering Data, Analytics, and Cloud Solutions (Vantage BI, HealthCloud and Customer Master). * Grew consulting delivery capacity by $7M in revenue from ’21-’22, a 9.7% increase, resulting in a total delivered Consulting product and services portfolio of $243M* Managed the centralization of all consulting delivery resources (data domains, technology and analytics) into one organization, required staff communications, org structure design, roles and responsibilities, streamlined process flows, team strategy, and goals* Resolved critical client engagement conflicts by listening to client issues, understanding team challenges, defining support required, coaching team leads and identifying joint solutions with internal team members and client’s key stakeholder(s)* Strategized with Consulting Sales executives to win two large client contract renewals (~$8M for 3-yr term) and develop new business opportunities; contributed delivery timelines, implementation plans, solution ideas and staffing models for RFPs and SOWs * Partnered with Product Directors and Sales Practice leads to innovate or sunset existing solutions, develop new products, and expand consulting services offerings* Coached senior leaders on accountability culture, staff engagement, recognition, inclusivity, succession planning, and performance management* Sponsored Planview implementation, providing guidance on cross-team collaboration challenges, configuration issues, required data integrations and executive report requirements* Advocated for Employee Recognition Program, evangelized and trained 324 employees on Recognition Portal; attended #IamRemarkable workshop and began facilitator training* Active board member in Symphony Health Cultural Advisory team Show less

Arizona, United States

Led a consulting group of Engagement Managers, Domain Consultants, Technical Consultants, and Program/Project Managers delivering Commercial Effectiveness (CE) Analytics and Cloud Solutions.* Accountable for Consulting product delivery and ongoing support of $36M in revenue, as a leader and individual Sr Engagement Lead * Managed integration of two diverse consulting delivery teams, CE and HDS, looking for commonality across functions, project types, skillsets, engagement practices… Show more Led a consulting group of Engagement Managers, Domain Consultants, Technical Consultants, and Program/Project Managers delivering Commercial Effectiveness (CE) Analytics and Cloud Solutions.* Accountable for Consulting product delivery and ongoing support of $36M in revenue, as a leader and individual Sr Engagement Lead * Managed integration of two diverse consulting delivery teams, CE and HDS, looking for commonality across functions, project types, skillsets, engagement practices, scoping, pricing, and sales approach* Presented best practices using engagement, platform, and product subject matter expertise on integrating solutions, cross-team effectiveness, role differentiation, client data and reporting use, and examples of seamless client management when both solutions are present.* Transitioned 50% of commercial platform engagements to newly hired Engagement Managers, cross-trained staff on end-to-end solutions and ongoing client support; continued managing three multi-million dollar commercial platform engagements.Initiated and identified a portfolio management tool to provide visibility into key business operational measurements, presented proposal and gained approval from executive leadership team. Partnered with Procurement and Planview to negotiate contracts and pricing.* Sponsored and led a project team to build a data warehouse and BI solution, using APIs to integrate Planview, Financial, Sales, and Ticketing data. Created buy-in with all Symphony departments, eliminated the use of 3 other tools, disparate data sets, and broken process flows. Show less

Arizona, United States

Initially led 5 Technical Consultants and hired 2 Engagement Managers. In 2020, HDS team consolidated and led all HDS delivery resources (18 people). Managed multiple client implementation projects in parallel, implementing end-to-end large commercial analytic solutions for 8 clients, implementing small to midsize solutions for 60+ clients with 1-3 applications typically deployed and ongoing support for a 3-yr contract term. Implementations required facilitating requirements with all user… Show more Initially led 5 Technical Consultants and hired 2 Engagement Managers. In 2020, HDS team consolidated and led all HDS delivery resources (18 people). Managed multiple client implementation projects in parallel, implementing end-to-end large commercial analytic solutions for 8 clients, implementing small to midsize solutions for 60+ clients with 1-3 applications typically deployed and ongoing support for a 3-yr contract term. Implementations required facilitating requirements with all user levels, data analysis, data integration, data design, dashboard design, relationship management, project management, rollout, training and adoption.HIGHLIGHTS:* Proposed, presented, and demonstrated custom solutions and standard products to customers and prospects* Provided onsite and online training for client user groups ranging from 5 to 250 users, covering both Executive to Power Analyst level training* Executive-level presentations to review roadmaps, status updates, tool usage adoption and dashboards* Single point of contact for clients and ongoing client support - identified new business opportunities, provided technical sales support, and supported new proposals. Adopted new product offerings (HealthCloud and Customer Master) by learning products and implementation steps* Responsible for implementations, system operations, help desk, R&D, QA, documentation and training for all health data solutions and services from 2015-2019. * Partnered with Product Management to define the technology roadmap for Customer Relationship Management (CRM), Business Intelligence (BI), Territory Alignment, Incentive Compensation, Data Quality, Customer Master applications. * Set clear performance expectations, provided coaching and mentoring, and developed talent within the team Show less

Phoenix, Arizona Area

Provide the CTO with BI Tool recommendations to innovate our existing and future tools. Deliver BI product innovation, project management, end-user training and hands-on BI development. Manage a team of 7 Developers (8 offshore) using QlikTech and MicroStrategy BI Technologies. Perform hands-on activities for prototyping efforts such as importing/exporting data, building tables, extracting data, building reports, using custom or advanced features, building dashboards and creating rapid… Show more Provide the CTO with BI Tool recommendations to innovate our existing and future tools. Deliver BI product innovation, project management, end-user training and hands-on BI development. Manage a team of 7 Developers (8 offshore) using QlikTech and MicroStrategy BI Technologies. Perform hands-on activities for prototyping efforts such as importing/exporting data, building tables, extracting data, building reports, using custom or advanced features, building dashboards and creating rapid visualizations using Visual Insight.HIGHLIGHTS:* Completed a BI tool audit, created a license management process, and secured vendor renewal contracts. Negotiated a discounted license agreement and managed growing maintenance costs. Recovered 50% of our licenses during the audit.* Created a ‘Beta’ program for new product development and roll-out. ‘Beta’ program focused on early customer feedback and adoption; provided the technical team direct customer access, and improved our customer satisfaction with our products and services.* Develop and present BI product roadshows for customers both internally and externally; created a new 85-page user guide for Beta Program participants. Built MicroStrategy 9.3.1 reports, cubes, dashboards, visual insights and mobile prototypes for demonstration, along with demonstrating other new features and functions.* Partner with Product Management to align technology to existing and future customer needs, identify what is required from the technical team to produce the results, and assist with packaging the offering. Design new user levels and product tiered offerings for Sales and Product Management teams.* Provide technical leadership and project management on large initiatives. Managed a $250K BI/DW project, estimated in 2014 to produce $14M in revenue; rolled out 4 major releases between August '13 - March '14. Show less

Phoenix, Arizona Area

Designed and staffed a customer management focused organization driven to provide product excellence and data quality via a unified BI platform. Create and grow partnerships with key Business Stakeholders (C-level to operations), Data Governance, Program Management, Business Analysis, BI Development, Release Management and Production Support. Building product quality by establishing best practices in requirements and development processes, evangelizing customer engagement in Product… Show more Designed and staffed a customer management focused organization driven to provide product excellence and data quality via a unified BI platform. Create and grow partnerships with key Business Stakeholders (C-level to operations), Data Governance, Program Management, Business Analysis, BI Development, Release Management and Production Support. Building product quality by establishing best practices in requirements and development processes, evangelizing customer engagement in Product Development, Data Governance and Data Quality, implementing a ‘gold’ standard BI platform, and building self-service BI enablement across the enterprise. Deliver roadshows, product demonstrations and strategic BI direction, new features, and product and data quality success metrics via a BI Portal, keeping the business engaged in the process.HIGHLIGHTS• Within 10 months, initiated BI Tool ‘Bake-off’ with various BI tool vendors and experts, drove new BI platform user requirements, secured 1.7 million investment, and implemented new BI platform, MicroStrategy• Developed BI adoption and training strategy, secured headcount, interviewed, vetted, and hired new resources; building a Community of Practice for self-service BI power users• Developed MicroStrategy implementation, post-implementation and legacy platform decommission strategies (Business Objects and Microsoft)• Led matrix organized MicroStrategy implementation team for 16 weeks, including vendor consulting resources, for successful platform launch• Build customer support strategy and ongoing support model - establishing enterprise monitoring practices and user adoption model with consistent well-defined business partnerships• Developed communication strategy and content for a centralized BI Portal leveraging SharePoint’s collaboration and integration capabilities• Present ‘roadshows’ and functional demos; building executive sponsorship, evangelizing unified BI platform, Data Governance, and Performance Mgmt. Show less

Phoenix, Arizona Area

Partnered with business management to identify new areas within the business where the data warehouse or BI software could be utilized to better drive business results. Worked with the business to identify scope, priority, iterations, and delivery success metrics. Interfaced with business sponsors, drivers and steering committees to develop and manage the BI Portfolio. Facilitated prioritization of technical team delivery and resourcing scheduling. Managed a pilot BI/DW Marketing initiative.… Show more Partnered with business management to identify new areas within the business where the data warehouse or BI software could be utilized to better drive business results. Worked with the business to identify scope, priority, iterations, and delivery success metrics. Interfaced with business sponsors, drivers and steering committees to develop and manage the BI Portfolio. Facilitated prioritization of technical team delivery and resourcing scheduling. Managed a pilot BI/DW Marketing initiative. Communicated project success and issues as escalations required. Negotiated new timelines and/or reset delivery expectations for reasonable and quick ‘wins’. Empowered users with dashboard and reporting technologies leveraging OLAP data structures. Coordinated business and technical resources to achieve successful BI project implementation.HIGHLIGHTS: • Drove first enterprise BI/DW project at Apollo Group• Acquired BI Consulting expertise to establish BI Program Roadmap and BI Governance• SAP/BO Vendor and Contract Management• Strategic organizational planning and restructuring to accommodate growth in program and headcount • Built new Analytics team function and skill requirements; fulfilled hiring needs • Employee Development – promoted 2 internal resources to management positions• Managed virtual and remote teams Show less

Phoenix, Arizona Area

Managed development processes and procedures to make reporting environment dynamic and efficient with improved customer service. Worked with BI Director to develop strategy and direction for enterprise DW and BI program, including required team functions, skills, and system capabilities. Partnered with ETL, Data & Systems Architecture, Data Modeling and QA teams to drive department success. HIGHLIGHTS:• Scaled team from 7 to 24 employees spanning 4 functions (PM, BA, DA, &… Show more Managed development processes and procedures to make reporting environment dynamic and efficient with improved customer service. Worked with BI Director to develop strategy and direction for enterprise DW and BI program, including required team functions, skills, and system capabilities. Partnered with ETL, Data & Systems Architecture, Data Modeling and QA teams to drive department success. HIGHLIGHTS:• Scaled team from 7 to 24 employees spanning 4 functions (PM, BA, DA, & Development (OLAP, Reporting, Portal)• Expanded business reporting capabilities by developing SSAS (OLAP) cubes and support services• Consolidated operational reporting environments - Crystal Reports merged in with SSRS• Initiated centralized BI Portal for one-stop BI shopping Show less

Met with top-level business and IT executives to identify and align Key Performance Indicators (KPI) with business goals and priorities. Facilitated detailed requirements sessions to extract data visualization and navigation paths for identified KPIs and their use-cases. Designed detailed storyboards and prototype visual analytics for business requirement signoff. Partnered with Solutions Architect and other key technical internal or external resources to align developed analytics with… Show more Met with top-level business and IT executives to identify and align Key Performance Indicators (KPI) with business goals and priorities. Facilitated detailed requirements sessions to extract data visualization and navigation paths for identified KPIs and their use-cases. Designed detailed storyboards and prototype visual analytics for business requirement signoff. Partnered with Solutions Architect and other key technical internal or external resources to align developed analytics with business requirements. Developed strong business relationships, defined project approach, created key project deliverables, managed project schedule and communicated solutions in non-technical terms. Partnered with a client’s IT organization to develop BI competency standards, as well as developed competency standards within KPI Visualization Architect team.HIGHLIGHTS:• Consulted with Fortune 100 insurance company’s Mutual Funds executive team and enterprise IT organization to develop a prioritized metric framework based on Mutual Fund’s strategy maps and yearly goals. Performed gap analysis with current data warehouse design and data availability and presented findings to executive team. Provided technical recommendations based on desired analytics and data availability issues. Worked to resolve data design issues, prioritized key analytics based on highest ROI, and developed pilot project to deliver visual analytic dashboard prior to 4th quarter close.• Consulted with Fortune 500 computer retailer’s Supply and Demand Management executives to define KPIs, decompose metrics, and identify appropriate visual analytics. Developed product demand trending analysis along with detailed product supply and delivery statistics to provide both high-level and granular detail as management required. Performance management metrics provided one shared portal of performance reporting allowing senior executives to focus on strategic decisions rather than daily performance monitoring. Show less

Developed and implemented a technical BI focused team architecture, including process definition, role identification, project life-cycle phase determination, process documentation, and data analysis standards for Business Objects, SAS, and MS OLAP based projects. Provided technical leadership and direction on complex and/or innovative projects. Performed business analysis, design, and development tasks using BO Performance Management, OLAP Intelligence, Web Intelligence, Voyager and Crystal… Show more Developed and implemented a technical BI focused team architecture, including process definition, role identification, project life-cycle phase determination, process documentation, and data analysis standards for Business Objects, SAS, and MS OLAP based projects. Provided technical leadership and direction on complex and/or innovative projects. Performed business analysis, design, and development tasks using BO Performance Management, OLAP Intelligence, Web Intelligence, Voyager and Crystal Reports.HIGHLIGHTS:• Managed team of 7-8 Business Intelligence design analysts.• Provided technical leadership by reviewing technical requirements and design; presented new functionality and new tools to staff. Advised and recommended new software functionality to Sr. management. Provided BI Tool demos, proofs of concepts, and BI Tool selection criteria. Standardized BI Tool Training, Selection criteria, and Support.• Developed corporate level Business Intelligence metrics through the use of data warehousing, data mart design, and automated database procedures. Partnered with the business and business analyst to capture business processes for designing, modeling, and implementing Data Marts.• Worked directly with business partners to identify KPIs for dashboard design and complex report creation, including data model review, universe design and development, cube design and development, along with end-user data visualization via Voyager, WebI, Crystal reports, XCelsius and BO Dashboard Mgr.• Partnered with business analysts, data analysts, data modelers, developers, QA, and production support managers to improve overall process efficiency, expedite time to delivery, and enhance teamwork.• Monitored overall life-cycle success by measuring phase delivery times, reviewing projects’ lessons learned, and surveying project team members. Initiated meetings with senior staff to review and modify process flow inadequacies, standards deficiencies, and teamwork issues. Show less

Ba, Anthropology And Sociology

Activities and Societies: Sigma Kappa Sorority - Philanthropy Chair Anthropology & Sociology Major Course Work w/English & Psychology.

Bs, Computer Information Systems

Activities and Societies: Sigma Beta Delta

Education record

Landmark Forum Advanced Course Introduction Leader's Program Communication Course I & II Success Seminar Wisdom Course Master Class.

Certificate, Project Management

H.S. Diploma

Activities and Societies: Student Government - Finance Officer - 2 years Acting - Drama, Musicals (The Wiz, Annie) Swing Choir - 2 years.