Wendy Whitmore work email
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Wendy Whitmore personal email
A committed operations/business manager, people leader, always focused on meeting customers’ needs while removing risk from day to day processes and procedures. Working across diverse teams, geographies and operations. Described as a collaborator, networker, expert in customer service and complaints where the objective is to continue to make things easier and better for customers.
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Head Of Conversational Banking OperationsHsbc Jan 2022 - Jun 2022Responsible for the operational performance of the offshore sites utilising Chat and Messaging to deliver a seamless cross channel experience. -
Senior People Experience ManagerHsbc Jan 2021 - Dec 2021United KingdomLeading the team that supports the design and delivery of the people strategy for HSBC UK Customer Service.
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Head Of Service Recovery At Hsbc Expat And Channel Islands & Isle Of ManHsbc Aug 2018 - Dec 2020JerseySkilled leader based in Jersey responsible for the setting up of the complaint operation for HSBC CIIOM/Expat business. Customer outcome focussed with strong links to the Ombudsman office.
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Head Of Wealth ComplaintsHsbc Retail Banking And Wealth Management Nov 2016 - Jul 2018Southampton, United KingdomFocussing on delivering excellent customer service and outcomes led teams who were responsible for resolving complaints relating to regulated sales.
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Senior Complaints Quality ManagerHsbc Nov 2011 - Nov 2016Leeds, United KingdomFocussing on customer outcome, designed and deployed the HSBC UK Complaints Quality Assurance programme. Responsible for proactively driving change activities in complaint handling through all channels
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Training & Competence Development & Operational ManagerFirst Direct And Hsbc Jul 2007 - Nov 2011First Direct / HsbcResponsibility for design, implementation and governance of the first direct and HSBC Direct Training and Competence Schemes. -
Ifa Sales ManagerFirst Direct/ Hsbc 2005 - Jul 2007HsbcLeadership, training, coaching and development to a team of telephone IFAsMaintenance of activity standards and targets – ensuring effective management of risk in a highly regulated environment
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IfaHsbc Jun 1999 - 2005First Direct/Hsbc• Consistent high performer with excellent sales quality• Proactive in keeping up to date with regulatory and legislation changes• High standards of quality – both within calls with clients and documentation
Wendy Whitmore Skills
Frequently Asked Questions about Wendy Whitmore
What is Wendy Whitmore's role at the current company?
Wendy Whitmore's current role is Customer champion | People Leader | Problem Solver.
What is Wendy Whitmore's email address?
Wendy Whitmore's email address is we****@****sbc.com
What skills is Wendy Whitmore known for?
Wendy Whitmore has skills like Performance Management, Training, Banking, Retail Banking, Contact Centers, Employee Engagement, Coaching, Team Leadership, Sales, Relationship Management, Stakeholder Management, Change Management.
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