Wendy Zimmerhanzel-Gitlitz Email & Phone Number

Provides superior quality service to outsource clients seeking to manage global online intellectual property via the Internet, as well as project management. Provides assistance with database management; vendor selection and pricing, and SLA management.Performs vendor invoice management; decision making within the defined scope of the Domain Strategy and cost-of-transaction parameters as defined by the client.Ensures that each company is following its established Domain Name Policy.

Provided superior quality service to enterprise clients seeking to protect and manage global online intellectual property via the Internet using a web-based proprietary software program. Assisted customers in defining and communicating across their corporations, a process to manage online IP.Was responsible for fulfilling requests for global domain name management services. Was responsible for supporting and establishing new client accounts by leveraging existing relationships.Assisted in the development process and technology introductions and use of Arcemus Online Tool. Increased operational efficiencies by streamlining workflow processes.

Provided intellectual property protection and brand strategy services on the Internet to the Fortune 1000, Small/Medium Enterprises, and SOHO businesses through direct sales and online service offerings.Conducted Fast Track Training Classes for new Verisign DBMS employees. Was responsible for managing productivity to reach business unit objectives/goals. Was responsible for supervising nine Account Management Team members in Houston, TX to achieve 450,000 confirmed registrations in 2001. Assisted engineers in process improvements and tested Customer Information Systems (CIS) and Digital Brand Management Client Portal in the QA environment to ensure proper launching of systems. Was responsible for recruiting, interviewing, hiring, and staffing evaluations. Monitored and managed day to day reports and measured expected levels of performance by a team of Account Support Specialists and Major Account managers in Houston responsible for the day to day fulfillment and customer relationship management. Increased operational efficiencies by streamlining workflow processes. Made significant contribution to the development and launch of new service offering: auto-registration.Maintained professional knowledge of requirements and regulations for registering in 234 countries.