• Work ethic overachiever: Accustomed to working under pressure up against deadlines while being known for goal-setting, hard-working accountability, task completion, autonomy, honesty, cooperation, communication, timeliness, determination, leadership, volunteerism and dedication.• Technology evangelist: Focus toward utilizing technology to streamline workflow processes and assisting individuals to embrace technology to learn skills to improve every day interactions.• Systems analyst: The ability to identify and implement measures to increase productivity, improve efficiency, or develop or enhance a product or service. Reporting skills to assure tracking of measures, successes, analytics and data to support success.• People person: Hands-on manager with ability to quickly find common ground and establish rapport working with colleagues, clients, students, off-shore personnel. Ability to settle issues through effective conflict-resolution skills. Known for excellent training skills. • Persevering manager: Unwillingness to accept “I don’t know” as a valid response to a problem or question and the flexibility and mental agility to quickly shift priorities and adapt to change.Advertising account/program manager at both AOL and Microsoft with Internet Display and Internet Video Advertising. Especially savvy with reporting tools including SQL, Tableau Excel and proprietary AOL tools for analysis of health of the internet advertising business. Customer support manager blending on shore and off shore staff in a customer support department serving the cable TV industry where tasks included technical phone support and customer system monitoring services. Acknowledged for successful implementation of CRM systems.Product/Program Management with a strong technical deployment background. I bring extensive experience leading cross-functional teams responsible for development and integration of software for large-scale, enterprise-wide projects in the publishing industry.