I am an experienced Operations Manager with a demonstrated history of working in the outsourcing/offshoring industry. I am highly skilled in Data Analysis, Management, Employee Training, Continuous Improvement, and Leadership Development. I have successfully managed small and large projects and teams both virtual and within client environments. I have over 15 years experience in the Call Center environment and have worked with many different clients with several call types and have always exceeded expectations.
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Human Resources ManagerArdagh Group Apr 2022 - PresentMadera, California, United States -
Sr. Training Operations ManagerAlorica Mar 2015 - Nov 2024Fresno, California AreaI am a Manager of Learning and Development with a demonstrated history of working in the outsourcing telecommunications industry. Skilled in Operations Management, Customer Service, Business Coaching, Customer Satisfaction, and Team Building. I manage training programs and learning experiences for adult learners on site and remotely. Responsible for strategically implementing business initiatives and championing changeSolely responsible for ensuring the capturing of revenue targets month… Show more I am a Manager of Learning and Development with a demonstrated history of working in the outsourcing telecommunications industry. Skilled in Operations Management, Customer Service, Business Coaching, Customer Satisfaction, and Team Building. I manage training programs and learning experiences for adult learners on site and remotely. Responsible for strategically implementing business initiatives and championing changeSolely responsible for ensuring the capturing of revenue targets month over month through Continuing Education, New Hire and remediation. Oversee curriculum design and delivery of content for audiences from entry level associates to executive leadership.Partners closely with multiple cross functional teams to ensure learning and development of our employees and key stakeholders is successful and long lasting.Developed program goals and processes. Partnered with client training departments to enhance training delivery and shorten training times. Show less -
Trianing ManagerAlorica Jan 2012 - Mar 2015Responsible for developing trainers to deliver monthly initiatives and onboard new hires. -
Sr. Master TrainerAlorica Jan 2007 - Jan 2012Fresno, California AreaI was the certified Master Trainer for a national cellular telecommunications company. I was responsible for training and mentoring 27 trainers at two locations. I was responsible for certifying all new trainers and assist in their growth and development. I worked directly with our clients creating and implementing new material for continued and new hire education. I was responsible for daily administrative tasks, meeting training completion deadlines and scheduling adherence.
Wendy Evans Education Details
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Business Administration And Management, General
Frequently Asked Questions about Wendy Evans
What company does Wendy Evans work for?
Wendy Evans works for Ardagh Group
What is Wendy Evans's role at the current company?
Wendy Evans's current role is Human Resource Manager.
What schools did Wendy Evans attend?
Wendy Evans attended California State University, Fresno.
Who are Wendy Evans's colleagues?
Wendy Evans's colleagues are Latorreo Tolbert Jr, Brett Valach, Anderson Carlos De Pinho Nogueira, Camilla Herløv, Veronica Almeida, Mike Heinisch, Douglas Sessoms.
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Wendy Evans
Partner & Accelerator Coach At Next Level Growth | Business Operating System Implementation | Strategy Execution | Organizational Clarity And Alignment | Fractional Coo/2IcPhoenix, Az7hotmail.com, allergan.com, center-first.com, center-first.com, center-first.com, center-first.com, elginsymphony.org1 (847) 8XXXXXXX
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Wendy Evans
Global Marketing & Communications Leader | Digital & Traditional Marketing | Gtm Strategist | Global Brand Strategy | Strategic Planning & Positioning | Event ManagementGreater Augusta Area -
3sutherlandglobal.com, startek.com, oriontalent.com
1 (585) 5XXXXXXX
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2firstdata.com, tdameritrade.com
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