I am a Manager of Learning and Development with a demonstrated history of working in the outsourcing telecommunications industry. Skilled in Operations Management, Customer Service, Business Coaching, Customer Satisfaction, and Team Building. I manage training programs and learning experiences for adult learners on site and remotely. Responsible for strategically implementing business initiatives and championing changeSolely responsible for ensuring the capturing of revenue targets month… Show more I am a Manager of Learning and Development with a demonstrated history of working in the outsourcing telecommunications industry. Skilled in Operations Management, Customer Service, Business Coaching, Customer Satisfaction, and Team Building. I manage training programs and learning experiences for adult learners on site and remotely. Responsible for strategically implementing business initiatives and championing changeSolely responsible for ensuring the capturing of revenue targets month over month through Continuing Education, New Hire and remediation. Oversee curriculum design and delivery of content for audiences from entry level associates to executive leadership.Partners closely with multiple cross functional teams to ensure learning and development of our employees and key stakeholders is successful and long lasting.Developed program goals and processes. Partnered with client training departments to enhance training delivery and shorten training times. Show less

Responsible for developing trainers to deliver monthly initiatives and onboard new hires.

I was the certified Master Trainer for a national cellular telecommunications company. I was responsible for training and mentoring 27 trainers at two locations. I was responsible for certifying all new trainers and assist in their growth and development. I worked directly with our clients creating and implementing new material for continued and new hire education. I was responsible for daily administrative tasks, meeting training completion deadlines and scheduling adherence.