Wendy Crane Email & Phone Number

Madison, New Jersey, United States

Develop, implement, and optimize diverse learning solutions to drive rapid market share, profit, and revenue growth. Analyze KPI’s to shape learning priorities, align with SMEs to determine training needs, and leverage multi-model learning tools and techniques to improve performance across all layers of the organization. Manage a multi-million-dollar budget. HIGHLIGHTS:➥ Manage 50 cross-functional leaders/staff, and lead team to provide learning opportunities for 100K+ sales agents. ➥ Outperformed U.S. norm in all 17 categories of Realogy’s employee engagement survey with strategy and direction leadership and communication ranking 20+ points higher.➥ Designed leadership development strategies and programs which resulted in boosting listings by 60%, closed units by 110%, and drove 140% higher sales volume. Transitioned 90% of team from exempt to non-exempt.➥ Drive change and transformation to enable growth; transitioned a team of 30 instructors from in person to virtual in less than 1 week. As a result, increased agent reach from 20K to 140K and net promoter score from 90 to 95.➥ Build efficiencies and nurture cross-functional collaboration to drive operational excellence; uncovered an opportunity to partner with marketing/operations to reduce work load by 70%+ and increase attendance 45%+.

Sarasota, Florida, United States

As Regional Sales Education & Delivery Manager (Senior L&D Manager), led a team of 10 residential real estate instructors to deliver best-in-class training programs, and learning solutions to enable sales and revenue growth for 10K+ agents across 135 locations.HIGHLIGHTS:➥ Designed new learning journey and digital learning methods following critical change; transitioned team from exempt to non-exempt and implemented brand new course curriculum to boost morale and engagement. ➥ Worked with executive leaders to assess needs and implement L&D solutions; spearheaded panels, mastermind groups, and speaking/teaching events (awards and regional meetings).➥ Built strong cross-functional partnerships and collaborated with subject matter experts to create new/upgrade existing training content and courses, such as the Leadership Development series.➥ Designed evaluation strategies to measure training effectiveness and implement data-driven improvements.

Sarasota, Florida, United States

As Training & Education Manager, led a team to design and develop learning solutions applying adult learning principles and instructional design to create online, classroom, virtual instructor-led training, and blended learning for 5K+ real estate agents across 80+ locations.HIGHLIGHTS:➥ Managed change during major acquisitions by building strategies, programs, and partnerships to streamline and improve cross-functional collaboration, onboarding, education, and retention.➥ Drove digital transformation by planning and launching new technology platforms (dotloop and InTouch).➥ Launched the first Learning Management System (LMS) in the Florida region, enabling self-paced learning, access to pre-recorded courses, and the ability to register for live education classes and seminars.➥ Designed “Dash to Cash: 30 Days to Real Estate Success” Program, providing the tools and resources to equip managers with the skills to recruit and educate their team.➥ Captured exponential sales growth by guiding NRT Year End recruiting webinars, resulting in 1400 leads.

Sarasota County, Florida, United States

Identified and capitalized on opportunities to build relationships, sell homes, and drive revenue growth.HIGHLIGHTS:➥ Recognized as a top performer, closing $3M+ within the first year, increasing sales by 35% in 2006, and closing $3.6M+ in 2007 despite a depressed market. Earned 1 Degree award (2x) for top sales volume.➥ Earned “Five Star Professional” Ranking five straight years for exceptional client satisfaction.➥ Achieved International Sterling Society Award (2x) and President’s Circle for closing $13M+ in sales.

Palm Harbor, Florida, United States

Guided the sales training strategy, forged strong global partnerships, and implemented learning solutions to optimize organizational, team, and leadership performance. Continually improved learning experiences, training techniques, and evaluation strategy. Oversaw process improvement, budget management, and program development. HIGHLIGHTS:➥ Hired, developed, trained, and led global Talk America sales training staff from the ground up.➥ Served as subject matter expert in learning design, leveraging data to expand learning management capabilities, and defining success measures for L&D programs and initiatives.➥ Integrated technology and best practices to develop training programs and frameworks that inspired growth. ➥ Revitalized the sales training programs, introducing new elements, peer mentoring programs, new commissions structure, and interactive games to motivate learning and boost product knowledge retention.➥ Played a key role in increasing sales by 30% across three years, reducing turnover by 10%, increasing productivity, and lowering customer churn. Earned VIP Manager Award (5x).➥ Spearheaded the organization and execution of company charity drives, including The Vincent Reid Foundation, Toys for Tots, the National Association of Women’s Breast Cancer, and more.

Bachelor Of Fine Arts (Bfa), Musical Theatre

Bachelor Of Arts - Ba, Communication, General