Wendy D. Hart Email & Phone Number

• Responsible for building and operationalizing a Supplier Business Continuity program within Global Procurement from the ground up. • Establishing tools, dashboards, and protocols to assure transparency to emerging risks across JCI's supply base.• Enabling JCI Procurement Category Managers and Buyers to monitor their suppliers, create robust supply contingency plans and react quickly to disruptive events as they develop.• Collaborate with many functions across the Globe to develop resiliency across JCI's supply base.• Also responsible for contract lifecycle management in Procurement. Tasked with ensuring JCI's approach and tools for procurement contracting are best-in-class.

Columbus, Ohio Area

• Expanded responsibility for Nationwide’s Supplier Risk Program, definition and interpretation of enterprise procurement and risk policies and procedures and compliance to the same, contract quality, and adherence to expectations for post-contract Vendor Management practices.• Closely collaborate with Cyber Security, IT, Legal, Data Security, Supplier Diversity, Enterprise Risk Mgmt., Internal Audit, Business Unit leaders and Sourcing. Report to senior executive leadership and Risk Committees with recommendations for strategic action on Supplier Risk.• Synthesize large volumes of desperate, often unstructured data into compelling analytics and visualizations to drive robust risk decisions making, operational process improvement, and sound vendor management.• Develop risk management capability among 50+ Sourcing associates performing centralized, first line of defense Supplier Risk identification, assessment and mitigation while processing 200+ contracts per month.• Respond directly to auditor and regulator requests including state Departments of Insurance and the Fed, OCC, etc.

Columbus, Ohio Area

• Responsible for Nationwide’s Supplier Risk Management Program, including establishing strategy and risk management practices supported by appropriate policies, standards, controls and guidance.• Established tools and methodologies for identifying, aggregating and reporting on evolving Supplier Risk.• Orchestrated deep, enterprise-wide, collaboration with Procurement, IT Architecture, Privacy, Legal, Finance and Information Risk Management to consistently engage subject matter experts in the procurement process.• Published and rolled out Nationwide's Post Contract Vendor Management Standards and framework.• Implemented comprehensive on-boarding, training and quality assurance, including monthly education, on-going monitoring and retrospective review focused on operational performance and associate development.• Responsible for capability uplift among Procurement associates performing centralized, first line of defense Supplier Risk identification, assessment and mitigation while processing 200+ contracts per month.• Responded directly to auditor and regulator requests including state Departments of Insurance and the Fed.• Responsible for reporting to senior executives with a holistic view of Supplier Risk.• Supplier Risk Steering Committee Secretary – responsible for planning meetings and agendas, preparing and presenting materials, and communications with senior executives, oversight committees and The Board.

Columbus, Ohio Area

• Created and executed Continuous Improvement (CI) strategies leveraging Lean methods for collaboration and innovation, resulting in operational simplicity and increased collaboration.• Kaizen leader, drove 58% efficiency gain and the elimination of approximately 1200 defect opportunities per month through simple, straightforward process innovations in Affinity’s Compensation Management process.• Lead Green Belts from The Ohio State University through a rigorous Six Sigma project identifying improvements to recover 2.6M missed marketing opportunities, conservatively estimated to increase revenue by $700K.• Drove cross functional collaboration and technology implementation reinventing a languishing policy conversion effort, resulting in a record high-volume of conversions while maintaining customer experience.

• Drove operational simplicity and cost reduction with no direct authority over materials or resources involved.• Managed the “Idea Factory”, a cross functional process guiding senior executive leadership through objective selection and funding decisions for major new projects; reduced non-value-added project scoping activity by more than half in the first and second years.• Drove Continuous Improvement (CI) strategy development and execution, project selection and oversight, benefits realization, and resource selection and training for Exclusive Channel Field Sales organizations.• Lead major CI initiatives, including one specific effort to reduce vendor costs by $8 million annually.

• Lead convergence of risk management processes from Enterprise Risk Modeling, Internal Audit, Financial Reporting Control, Compliance, and Information Risk Management reducing variation in quantifiable measures.• Directly assessed key risks to Nationwide’s enterprise operations through structured research, benchmarking, loss data and scenario analysis and workshop facilitation with executive leadership.• Presented findings and recommendations to executive leadership; prompted restructuring to assure compliance with multi-jurisdictional, state mandated, annual transfer of tens of millions of dollars.

Richfield Ohio Area

• Managed staff of ten (FTE and contingent workers) responsible for all aspects of data sourcing, transforming and warehousing as well as all internal business and product performance reporting and analytics.• Responsible for daily processing of over 45M rows of parts and sales data from remote systems of over 11K authorized original equipment (OE) automotive vehicle retailers and repair facilities.• Managed $2.4 million annual business with strategic external vendors and implemented internal data collection competency resulting in costs savings of over $25K per month.

Wichita, Kansas Area

• Automated pricing and offerability estimation for Bills of Material (BOM) for specialized customer requests, increasing accuracy and delivery in the Statements of Work (SOW) processed.

Dallas/Fort Worth And Austin, Tx

• Increased team productivity and client satisfaction, engineered and implemented custom, extranet-based project coordination tool for 30-person international team charged with closing sales on strategic accounts.NOTE: JDA Software and i2 Technologies, Inc. merged on November 5, 2009. The combination of the two companies created a global leader in the market for supply chain planning and optimization and expanded JDA's addressable market to include Discrete Manufacturing and extended its leadership in Transportation. Visit JDA to read the press release: http://www.jda.com/company/press-releases/pid/1922/

Canton, Ohio Area

• Enterprise Webmaster, responsible for rolling out and managing Timken’s first intranet and internet presences.• Managed development and quality, on-time deployment of the direct.timken.com eBusiness platform generating more than $1 million in monthly sales within its first two years.

Bachelor'S Degree

Master'S Certificate In Public Policy - Project Management