Developing and enhancing products and services that look after doctors so that they can look after people; working with members to identify and understand needs, creating product strategies and roadmaps, working collaboratively with colleagues across the BMA and members in the creation and development of products and services, and measuring product and service success.

Working across the organisation, with internal and external users and stakeholders, to deliver a brand new website and Collection Online. Enhancing all aspects of public engagement with engaging, accessible products and smooth user journeys that meet the needs and expectations of digital first audiences and attract a new and diverse range of users.

Owning and delivering the product roadmap for the Mental Snapp mobile app, and building a thriving community of users. Managing a team of developers to NHS quality standards and working on UX and UI development and customer journey design and enhancement - through data analysis to create actionable and measurable product improvements.Analysis of usage patterns and customer research to create evidence based future plans. Continually optimising conversions and translating learnings into… Show more Owning and delivering the product roadmap for the Mental Snapp mobile app, and building a thriving community of users. Managing a team of developers to NHS quality standards and working on UX and UI development and customer journey design and enhancement - through data analysis to create actionable and measurable product improvements.Analysis of usage patterns and customer research to create evidence based future plans. Continually optimising conversions and translating learnings into an enhanced customer journey. Increasing downloads through marketing, SEO, App Store Optimisation and more. Overseeing and analysing the customer funnel - boosting user activity, subscription and retention rates. Show less

Product ownership and management of Talk London; an online community of over 45,000 Londoners. Responsible for agile development and iteration, user experience, community strategy, growth and activity rates.Liaising with senior stakeholders and steering all from user research to content and communications. Delivering real, tangible value internally at City Hall and value and visible impact for Londoners who, through Talk London, are able to participate and help shape their city.

Responsible for all of the charity's web content, including seeding and growing online peer support and M.E. policy discussion forums from scratch; from creation of an engagement strategy and moderation policy to delivering high levels of activity and use.

Building relationships with a variety of organisations and creating a searchable online database of these services for people with M.E.

Managing an online tribute fund scheme for Meningitis UK (now Meningitis Now), and providing a main point of contact for all of the charity's supporters.

Project aiming to increase awareness amongst and engagement with diverse communities across Bristol, Coventry and Warwickshire.