Wendy Guajardo Email & Phone Number

Austin, Texas, United States

Managed and resolved an average of 50 customer and runner issues per day with empathetic communication, resulting in a company average of 80% customer satisfaction rating and achieving a consistent top performer status.Collaborated with cross-functional teams to identify common pain points in the customer and Runner journey, resulting in the implementation of new features that directly reduced daily issues.Streamlined the onboarding process for new runners by working with Knowledge Coordinator creating an easy-to-follow guide, resulting in an increase in successfully completed applications. Provided support to nesting team, by coaching new agents to understand a new tasks workflow and know different situations and scenarios and how best to handle them based on SOP. Made recommendations, later implemented, to our IT lead about simplifying confusing disposition statuses so managers would have better data quality.Work with our knowledge coordinator to maintain company knowledge platform so it is current for agents to refer easily with efficiency and correct SOP.

Austin, Texas, United States

Prioritized efficiency by fulfilling an average of 20 customer orders per hour, resulting in a 95% on-time delivery rate and exceeding the company's goal of maintaining food safety within 30 minutes.Maintained cleanliness and organization of work area, ensuring high standards were met by cleaning and sanitizing equipment daily.Achieved TABC certification, demonstrating knowledge in responsible alcohol sales and ensuring proper procedures when handing off orders.Trained new staff on how to utilize iPods for company use and to check current timed metrics to adjust and maintain 5 minute handled time for taking orders to cars. How to shop to maintain food safety for temperature sensitive items.Maintain log left behind items, and work with current lead on duty to schedule a redelivery and notify customer.

Austin, Texas, United States

Furloughed due to Pandemic. Maintained a detailed log for managers to email customers for address confirmation, resulting in a 50% reduction in undeliverable packages and increasing overall customer satisfaction.Trained and supervised a team of 30 temporary workers on the use of scanning devices to activate wristbands, resulting in a 25% decrease in training time and an increase in accuracy by 20%. Conducted weekly quality checks on mailing packages to ensure timely shipment, catching errors before they became larger issues and maintaining an on-time delivery rate of over 95%.Maintained a log for managers on quality checks for customer address information before printing mailing labels, reducing the number of returned packages by 75%.Managed the organization and distribution of wristbands, stickers, camping passes, and program inserts to over 5000 attendees per day, resulting in a 98% customer satisfaction rating.Led the charge on device charging, trash cleanup and work area preparation to ensure seamless execution for next day operations for multiple fulfillment teams to be successful.

Austin, Texas, United States

Daily quality checks on picked items to ensure that orders were 100% accurate items and counts resulting in a reduction of error by 8%. Reports generated daily to quality check for correct inventory levels within a variance of 1%. Constant reorganizing to maintain warehouse spots open for incoming inventory for busy holidays. (Mother’s Day, Christmas, Black Friday) so no overflow into already planned out spaces. Helped ensure cleanup of warehouse to help proper workflow and safety procedures being followed. Flex in picking and packing areas of warehouse to ensure proper coverage to maintain holiday delivery schedules for 99% customer satisfaction. Back stock incorrect picks and put away in correct location, as well as account for new additions being added to ensure inventory levels are correct for next morning reports. Personally volunteered for project of clearance and sale items being distributed into locations to be accounted for and inventory for website was up to date and accurate that accounted for 10% increase of sale items.

Austin, Texas, United States

Utilized Kronos to build staff schedules in concurrence with our company projections, and cut where needed to protect daily spending goal.Developed training materials and conducted monthly workshops to ensure all associates were properly trained on register procedures, resulting in a decrease of errors by 50%.Created and executed a daily checklist for opening and closing procedures, resulting in a 95% accuracy rate in deposit counts. Discrepancies properly documented with corporate if needed. Coached associates to be customer first, resulting in sales to be increased by 10% each shift, and 20% higher for holiday seasons. Communicated stores daily KPIs, along with credit, reward, and sales goals broken down by hour and manager for the day. Floorset prep, marketed, cleanup, and updates sent to manager. Updating promos to reflect company communication listed in group chat, along with manager book to track projected hours broken down by day, and staff member. Daily walk through with stock staff to rotate stock room to maintain clean, and organized SOP.

Austin, Texas, United States

Accept and account for all boxes received. Signed off paperwork and filed away per company SOP. Unboxed inventory, sorted, security tags, and replenished according to daily metrics. Record damages, and input them for company records. Shipped out to damage warehouse monthly. Rotation of inventory, and labels to accommodate holiday inventory. Crazily walk through of stock room to clean up and size inventory for associates to find. Inventory quarterly depending on company needs. Full or partial. Prep, train associates on using hand held devices, and quality check for accuracy during inventory. Past season transfer, including receiving paperwork from company of older items to remove from stock room/floor and processing them to be sent to listed warehouseFloor set prep. Set aside new merchandise for new upcoming floorset, cleanup of older items and rotation of current store offering with proper markdowns.

Austin, Texas, United States

Customer service to know current sales, and promotions. Educating on coupon policies, and add one at register to increase personal sales. Daily chats with leads about personal and company sales goals. Cleaning and organizing store during down time, and replenishing from under stocks to maintain inventory levels for customers. Floor sets set up, and marketing set monthly.

Mclean, Virginia, United States

Received, check, and sign off on paperwork according to SOP. Replenishment schedule depending on day. Replenish under stocks, and maintain back room inventory. Daily walk throughs to clear trash, and ensure company safety protocols met. Rotation of stock, labels to accommodate for holiday inventory. Maintain off site storage to hold inventory for seasonal sales, inventory properly boxed, labeled, and sorted. Opening registers, and mobile POS, while printing daily paperwork and company communication for opening team. Maintain clean and trash free work areas. Properly disposing of broken/damaged items. Maintained SOP to accept stock, file paperwork, and maintain safety requirements to result in a passing audit.Developed and executed an inventory management strategy, reducing the number of shrink by 15% and resulting in a cost savings of $10K annually.

Mclean, Virginia, United States

Accept and account for all boxes received. Signed off paperwork and filed away per company SOP. Unboxed inventory, sorted, security tags, and replenished according to daily metrics. Record damages, and input them for company records. Shipped out to damage warehouse monthly. Rotation of inventory, and labels to accommodate holiday inventory. Daily walk through of stock room to maintain organization and clean up from previous days of back stock from closing night crew. Inventory quarterly depending on company needs. Full or partial. Prep, train associates on using hand held devices, and quality check for accuracy during inventory. Past season transfer, including receiving paperwork from company of older items to remove from stock room/floor and processing them to be sent to listed warehouse.

Tucson, Arizona, United States

Unloading truck into specified group based on box numbers within timed metrics to keep on schedule.Taking inventory to associated lanes, including food, and soft lines for replenishment. Learned how to replenish, soft/ hard lines, food, cosmetics, electronics while maintaining shrink standards, and Fifo’ing food merchandise to company standards. Back-stocking properly in correct areas of store for stock management, and over flow for holidays.

Tucson, Arizona, United States

Security clearance confidential level to help flex into needed help within the headquarters. Answering phones, and helping direct inquires to correct programs. Maintained and updated phone list for internal usage to reflect current rotation of agents/supervisors. Inputting upper management timesheets for payroll, along with scanning and filing them while maintaining security protocols. Input travel vouchers for agents/supervisors to include per diem, and any anticipated travel expenses. Including sending paperwork through proper channels to get clearance signatures from upper supervisor of agent inputting. Maintained mail rooms to have machine be current postage usage, sent and received mail from stations was correct. Postage applied to outgoing mail and delivered to drop off site by end of day. Quality check for any returned mail, and corrected to be sent within a day or two of receiving. Scanned, and filed Vehicle fleet work orders, and parts requests daily. Weekly maintenance filing of older paperwork to be stored properly at warehouse.Helped to separate incoming parts by damaged, and new, and organized for crew to easily find. Track and update incoming new class, and maintain records for upper management to reference with a variance of .001% accuracy. Sent reports to onboarding team weekly.

Tucson, Arizona, United States

CPR certified, and trained how to handle injuries and accidents. Logged incidents with other children, and accidents for protocol. Helped to check in patrons, and children into the gym. Along with sign-in guests for safety procedures. Helped to implement hourly sanitization of all play and eating areas to maintain standards. along with daily sanitation check list of toys and rotating toys to ensure health standards maintained. Engaging children with activities, crafts, movies, games, and exercises.

Tucson, Arizona, United States

Checked in patrons, and ensured no account issues present when they walked in. Ensuring new client protocols were met with sign in paperwork and introductions done to hand off to sales people. Providing class education and schedule to patrons, along with recommendations of personal trainers. Helped Personal Training team to do monthly bill charging for sessions, and maintain records of payment for patrons. Passed along payment issues to corporate team beyond updating credit card expirations. Nightly walk through to check for patrons while cleaning up gym, re-rack weights, clean up magazines left around. Check changing rooms, bathrooms, pool area before locking up. Opening and closing procedures of registers for merchandise and smoothie bar done to ensure no expired product, and set up for next crew coming in.

Tucson, Arizona, United States

Offer great customer service, while educating customers about substitutions that could be made to accommodate dietary restrictions/ preferences. Maintaining a clean, and safe work area that is sanitized, and well stocked for breakfast and lunch rush. Helping flex for cashiering when busy, and making coffee drinks to help with demand.

Education record

Activities and Societies: Yearbook Photo Editor Quill & Scroll society

Film/Cinema/Video Studies