Wendy Guajardo Email & Phone Number

Austin, Texas, United States

Managed and resolved an average of 50 customer and runner issues per day with empathetic communication, resulting in a company average of 80% customer satisfaction rating and achieving a consistent top performer status.Collaborated with cross-functional teams to identify common pain points in the customer and Runner journey, resulting in the implementation.

Austin, Texas, United States

Prioritized efficiency by fulfilling an average of 20 customer orders per hour, resulting in a 95% on-time delivery rate and exceeding the company's goal of maintaining food safety within 30 minutes.Maintained cleanliness and organization of work area, ensuring high standards were met by cleaning and sanitizing equipment daily.Achieved TABC certification.

Austin, Texas, United States

Furloughed due to Pandemic. Maintained a detailed log for managers to email customers for address confirmation, resulting in a 50% reduction in undeliverable packages and increasing overall customer satisfaction.Trained and supervised a team of 30 temporary workers on the use of scanning devices to activate wristbands, resulting in a 25% decrease in.

Austin, Texas, United States

Daily quality checks on picked items to ensure that orders were 100% accurate items and counts resulting in a reduction of error by 8%. Reports generated daily to quality check for correct inventory levels within a variance of 1%. Constant reorganizing to maintain warehouse spots open for incoming inventory for busy holidays. (Mother’s Day, Christmas.

Austin, Texas, United States

Utilized Kronos to build staff schedules in concurrence with our company projections, and cut where needed to protect daily spending goal.Developed training materials and conducted monthly workshops to ensure all associates were properly trained on register procedures, resulting in a decrease of errors by 50%.Created and executed a daily checklist for.

Austin, Texas, United States

Accept and account for all boxes received. Signed off paperwork and filed away per company SOP. Unboxed inventory, sorted, security tags, and replenished according to daily metrics. Record damages, and input them for company records. Shipped out to damage warehouse monthly. Rotation of inventory, and labels to accommodate holiday inventory. Crazily walk.

Austin, Texas, United States

Customer service to know current sales, and promotions. Educating on coupon policies, and add one at register to increase personal sales. Daily chats with leads about personal and company sales goals. Cleaning and organizing store during down time, and replenishing from under stocks to maintain inventory levels for customers. Floor sets set up, and.

Mclean, Virginia, United States

Received, check, and sign off on paperwork according to SOP. Replenishment schedule depending on day. Replenish under stocks, and maintain back room inventory. Daily walk throughs to clear trash, and ensure company safety protocols met. Rotation of stock, labels to accommodate for holiday inventory. Maintain off site storage to hold inventory for seasonal.

Mclean, Virginia, United States

Accept and account for all boxes received. Signed off paperwork and filed away per company SOP. Unboxed inventory, sorted, security tags, and replenished according to daily metrics. Record damages, and input them for company records. Shipped out to damage warehouse monthly. Rotation of inventory, and labels to accommodate holiday inventory. Daily walk.

Tucson, Arizona, United States

Unloading truck into specified group based on box numbers within timed metrics to keep on schedule.Taking inventory to associated lanes, including food, and soft lines for replenishment. Learned how to replenish, soft/ hard lines, food, cosmetics, electronics while maintaining shrink standards, and Fifo’ing food merchandise to company standards..

Tucson, Arizona, United States

Security clearance confidential level to help flex into needed help within the headquarters. Answering phones, and helping direct inquires to correct programs. Maintained and updated phone list for internal usage to reflect current rotation of agents/supervisors. Inputting upper management timesheets for payroll, along with scanning and filing them while.

Tucson, Arizona, United States

CPR certified, and trained how to handle injuries and accidents. Logged incidents with other children, and accidents for protocol. Helped to check in patrons, and children into the gym. Along with sign-in guests for safety procedures. Helped to implement hourly sanitization of all play and eating areas to maintain standards. along with daily sanitation.

Tucson, Arizona, United States

Checked in patrons, and ensured no account issues present when they walked in. Ensuring new client protocols were met with sign in paperwork and introductions done to hand off to sales people. Providing class education and schedule to patrons, along with recommendations of personal trainers. Helped Personal Training team to do monthly bill charging for.

Tucson, Arizona, United States

Offer great customer service, while educating customers about substitutions that could be made to accommodate dietary restrictions/ preferences. Maintaining a clean, and safe work area that is sanitized, and well stocked for breakfast and lunch rush. Helping flex for cashiering when busy, and making coffee drinks to help with demand.

Education record

Activities and Societies: Yearbook Photo Editor Quill & Scroll society

Film/Cinema/Video Studies