Wendy Ma Zhang Email & Phone Number

• Identified and resolved systemic CRM issues, reducing defect rates by 20% and enhancing system reliability through targeted workflow improvements. • Developed and implemented a unified regression test plan, streamlining testing processes and eliminating redundancies. • Applied ISTQB methodologies to enhance defect detection rates by 30% and foster cross-departmental collaboration, improving overall QA efficiency. • Investigated and resolved escalated technical issues, narrowing problem scope and providing actionable insights for development teams. • Recommended system enhancements to improve tracking and reporting accuracy, contributing to ongoing business transformation efforts.

Vancouver, British Columbia, Canada

• Resolved 70% of IT-related technical support cases within 24 hours by efficiently triaging tickets and providing timely solutions for infrastructure issues. • Ensured seamless integration and functionality of IT system upgrades, achieving 100% compliance with specifications and operational standards. • Identified and escalated over 10 critical infrastructure bugs, contributing to enhanced system performance and reduced downtime. • Delivered end-user training and created documentation to support ongoing system operations, ensuring improved usability and operational consistency.

Vancouver, British Columbia, Canada

- Mentored 20 young apprentices in engineering, digital arts, coding, and applied design resulting in a 95% success rate in daily project completion.- Provided technical support to apprentices by troubleshooting their CAD models and laser cutting challenges that resulted in a 70% reduction in project delays.- Implemented personalized learning plans and an innovative tracking system for 25 apprentices to monitor their progress, resulting in a 15% increase in their satisfaction and engagement levels.

- Utilized digital cameras, Go-pros, and Veo cameras to track and record the movements of UBC soccer players during tournaments, providing accurate player performance metrics for coaches to evaluate.Installed and managed 20 IMU sensors to capture kinematic data of UBC soccer players during training, resulting in a comprehensive dataset for analysis and optimization of training techniques.- Analyzed one-hour practice videos frame by frame, identifying and categorizing each player's activities with accuracy and precision, contributing to the coach's understanding of team dynamics.- Recruited and trained a team of 15 volunteers to execute video recordings for weekly games, resulting in a 100% successful completion rate.- Created and executed test protocols for Lululemon's new project to ensure repeatability and accuracy of experimental results.

Ubc

• Developed and executed a complex MATLAB code to calculate the CoM displacement from the Euler angles obtained from wireless XSens Dot IMUs and wired IMU with an accuracy of 75%, reducing processing time by 50%.• Conducted a comprehensive analysis of the CoP displacement obtained from force plates as the golden standard, which revealed a high correlation coefficient of 0.7, validating the accuracy of our method.• Developed and optimized MATLAB algorithm for data analysis, resulting in a 40% reduction in processing time and an increase in accuracy by 20%.• Delivered a compelling presentation to a panel of professors on the benefits of implementing the new MATLAB code as a method to more accurately quantify standing balance and assess the extent and severity of neurological injuries or diseases.

Vancouver, British Columbia, Canada

- Created and curated an educational repository on DPS technologies, which was shared across multiple internal channels, resulting in a 30% increase in team engagement with the project.- Developed a comprehensive data management system, resulting in a 50% reduction in time spent on research data processing and analysis.- Facilitated teamwork and responsible communication by delegating tasks according to each team member's strengths, contributing to the effective completion of the DPS vest project with zero missed deadlines.

Vancouver, British Columbia, Canada

Tailored teaching methods to student needs, enhancing understanding and confidence, and achieving notable improvements in students' academic results.

Vancouver, British Columbia, Canada

Elevated student success by personalizing learning approaches and initiating progress logs, fostering a transparent and accountable learning environment.

Contributed to the research and design of concrete mixtures for competition, driving the team towards achieving top-tier design and aesthetics.

Bachelor Of Engineering - Be, Biomedical/Medical Engineering

American High School Diploma

Took AP English Language and Composition, AP Chemistry, AP Art, AP Environmental, AP Calc, and AP English Literature.