Wendy Bones Email & Phone Number

Spokane, Washington Area

Offering a full range of services including technical writing, documentation, forms design, resume writing, and web content development/publishing.

Spokane, Washington Area

• In Premera’s Healthcare services group, I wrote, edited, published, and maintained over 300 electronic training documents (internal policies and procedures, forms, and job aids on SharePoint. I developed, designed.
• Designed/distributed customer survey results; translated feedback into continuously improved document navigation and readability.
• Initiated reduction of document review schedules, resulting in 30% time savings.
• Used project management skills to lead the document conversion process, reducing production time and simplifying materials for internal customers.
• Designed job aid and training module templates, resulting in improved navigation.
• Converted internal continuing education webinars to WBTs, improving access to the courses.

Seattle, WA

I provided a full range of technical writing services including establishing processes for creating, revising, reviewing, and publishing call center documentation for a biotech firm, developing standardized college recruiting manuals, and script editing for the Face of Shame. Clients included Dendreon Corporation, Bellevue College, and Darrell Gantt.

Seattle, WA

• In this newly created position, I edited, formatted and published technical scientific reports for 25 research scientists. I also edited, formatted and submitted scientific manuscripts for publication.Some of my.
• Developed, designed, and coordinated printing of scientific posters, used to facilitate sharing of clinical information at national industry conferences.
• Developed and maintained Medical Writing website, providing easier access to shared templates.
• Developed a tracking system (Excel) to improve the production, revision and approval process.
• Migrated all existing preclinical reports to a more robust document management system (LiveLink).

Bothell, WA

• In this newly created position, I developed, designed, and disseminated case report forms (CRFs) to clinical sites. Later, as Documentation Specialist, I wrote and edited training materials (procedures, training.
• Coordinated development, design and printing of scientific posters, used to facilitate sharing of clinical information at national industry conferences.
• Developed system to improve tracking of procedures, training material, and clinical form production.

Bachelor Of Arts - Ba, Communication And Media Studies

Certificate, E-Learning Development And Design

Certificate, Technical Writing

Certificate, Human Resources Management

Associate Of Arts - Aa, Graphic Design & Illustration

Certificate, Web Design