Account Manager
CurrentI play an instrumental role as the liaison between the customer, business development, technology solutions, and all production areas. I handle projects from receipt of the order through final shipment, and will assist in troubleshooting and monitoring job progress through final invoice while meeting the customer's and company's expectations. It is my responsibility for understanding the customer's needs, expectations, and for advocating for the successful completions of their projects. My drive is to establish long term relationships between Point B Solutions & our partner and our clients. You can count on me being a trusted partner for all of your printing needs.* Manage Projects & Conduct Project reviews* Order entry procedures that include reviewing estimate, scheduling projects, material ordering, planning needs and ensuring accuracy and on time deliveries* Assist sale rep as needed with mailing list orders, request for estimate/quote & client communication* Analysis job costing, ensure that all of the labor and materials have been captured* Prepare invoices and capturing all costs for billing process by working with accounting* Work with the internal support team; manufacturing to optimize the customer experience during every interaction* Uncover opportunities, seek to understand clients needs and wants