Wendy Kunz Email & Phone Number

I work closely with Veteran Service Organizations, Franchise Brands, Franchise Suppliers, and the IFA's VetFran Committee members to educate both Veterans and Franchisors about the unique opportunities for Veterans within Franchising that lead our nation's heroes to prosperity and success.

Waco, Tx

Manage all facets of the back-office operations for multiple clients,encompassing CRM systems, calendars, marketing email campaigns, socialmedia, and client services. Deliver coaching to business owners on work/lifebalance, instilling purposeful time management techniques, including the schedule hack and creation of boundary rituals.• Yielded remarkable 10% increase in conversion rates by pioneeringinnovative systems.• Empowered business owners in achieving significant growth by providingexpert coaching on the creation, implementation, and standardization ofprocesses across systems.• Spearheaded successful launch of new services for several clients anddevised comprehensive communication plans to ensure seamless integration.

Seattle, Wa

During my tenure as Director of Operations and Chief Operations Officer atTheHappyMD.com in Seattle, WA (2020 – 2023), I played a pivotal role inenhancing operational efficiency and effectiveness. I led the organizationand scheduling of coaching sessions, burnout prevention workshops, andretreats, significantly improving client engagement, experience and job satisfaction. Myresponsibilities encompassed overseeing logistics, from securingaccommodations and arranging catering services to coordinating guestspeakers. Additionally, I was instrumental in developing and deliveringcomprehensive sales and process training for the team, contributing to amarked improvement in team performance and service quality. My strategicapproach and leadership in managing events and training sessionssignificantly boosted the company's reputation in the medical community forits commitment to preventing burnout and promoting wellness.My key successes for this role are:• Drove execution of sales process and facilitated business growth byproviding support to coaching staff.• Delivered holistic solutions and established enduring partnerships withhealthcare institutions on global scale.• Spearheaded the successful launch of new services and groups, includingonline courses, ideal job search training, and group coaching programs.

Seattle, Wa

As the Director of Sales from 2017 to 2020, I spearheaded efforts to enhancephysician engagement and drive sales performance. My role involved closecollaboration with the coaching team to develop and implement actionableplans that significantly boosted engagement. I was actively involved inmonitoring and elevating the sales team's performance, focusing onincreasing morale, motivation, and ultimately, sales conversions. A key partof my strategy was to forge strong partnerships with hospital leadership,enabling a deep understanding of their unique needs and objectives. Thiscollaborative approach not only refined our sales tactics but also ensuredour services were closely aligned with client requirements, leading to moremeaningful and lasting business relationships.A section of my key attainments includes:• Surpassed sales targets and expanded organization by executingcomprehensive plans.• Yielded substantial reduction in attrition rates and drove 10% year-over-year increase in sales.• Boosted sales conversion rate up to 40% through staff development andprovided sales training.• Formulated 1-, 3-, and 5-year strategic plans designed to achieve long-term business objectives.• Achieved 20% revenue growth by training and effectively managing a high-performing sales team.• Orchestrated extraordinary 50% growth for the company during dynamicperiod spanning 2017 to 2019.• Secured enthusiastic buy-in for wellness programs by establishing openlines of communication and initiating outreach with C-level leaders.

In my role overseeing daily operations at multiple Sylvan Learning Centerlocations, I was responsible for serving thousands of students and theirfamilies, ensuring a high standard of educational services. My keyaccomplishments included successfully executing annual business andmarketing plans, even with a limited staff. I established and managed theannual budget, set sales goals, and diligently monitored our progress on amonthly basis. This role demanded a strategic approach to resourcemanagement and a strong focus on achieving both educational and businessobjectives, demonstrating my ability to effectively lead and optimizeoperations in a dynamic educational environment.A section of attainments includes:• Yielded remarkable 10% increase in conversion rates by pioneeringinnovative systems.• Empowered business owners in achieving significant growth by providingexpert coaching on the creation, implementation, and standardization ofprocesses across systems.• Spearheaded successful launch of new services for several clients anddevised comprehensive communication plans to ensure seamless integration.

In my role managing a high-security testing center, I was tasked with a multitudeof responsibilities, including scheduling, implementing stringent securitymeasures, and ensuring full compliance with vendor expectations. I adeptly handledinquiries and efficiently managed exam scheduling to maximize center utilization.Additionally, I effectively managed the center's expenses through meticulousprofit and loss (P&L) management and conducted monthly evaluations to ensurefinancial efficiency and operational excellence.My notable accomplishments are:• Provided excellent customer service in a high-stress environment.Established and maintained robust quality control standards, ensuring thecenter consistently met the highest benchmarks of service and security.

Taught 5th through 8th grade at St. Mary's in Elgin, IL where I helped Middle school students get off to a great start! Envolved in curriculum development and strategies to build successful study skills.