Wendy Kunz Email & Phone Number

Avon, Colorado, United States

Dillon, Colorado

Dillon, Colorado, United States

Breckenridge, Co

Keystone, Co

Keystone Resort

Driving leisure transient business for both resorts in third party distribution channels (Domestic Wholesale, International Tour Operators,Travel Agencies, and Online Travel Agencies). Collaboration with Hospitality Marketing and Revenue Management to increase Military room nights and ancillary revenue. Contributed to marketing initiative to update images and content for the entire Keystone Resort website, OTA websites and wholesale sites. Extensive travel in top markets to promote awareness of Breckenridge and Keystone as year-round destinations.

Keystone Resort, Colorado

Manage and fulfill group lift ticket sales, working primarily through SalesForce.Increase ancillary revenue for mountain products; rentals, ski school, mountain F&B, tubing, snowcat skiing, and ski bikes.Promote mountain tours, safety sessions, and meet & greets.Support the National Sales Team by coordinating and conducting Meet & Greets for their ski club business; function as an on-site resource as needed.Liaison between Conference Services/ Lodging Sales and Mountain Operations; arrange special services, negotiate costs.Craft and submit lift ticket Rate Exception requests via SalesForce.Mountain Travel Symposium Conference- Attend this annual Ski Industry conference for purpose of growing ski club business at Keystone, learning from targeted Sales & Marketing workshops, and hearing leading travel industry speakers.

Conducting initial sixteen hour sales training course developed by Aspire Marketing for all new vacation coordinators in Keystone, Vail/ Beaver Creek, Breckenridge Hospitality, and Reservations for the SummitTraining series of sales classes for progressive learning to provide additional techniques, continued support and advanced conceptsContinuous coaching of seven to thirty agents by recording and analyzing their calls, and discussing ways to enhance their sales techniques Analyze recorded inbound phone calls to provide statistical analysis of phone observations to Reservations brand managers and marketing departments

Assisted with design and management of remodel of common areas, attended bi-annual board meetings, acted as on-site liaison with Keystone Property ManagementVail 360 Tree Planting Project May 8, 2009Worked with Friends of the Dillon Ranger District to re-plant three hundred trees on the Frisco peninsulaKeystone Bluegrass & Beer Festival August 2, 2008Assisted the High Country Conservation Center in providing information, checking guest identification, and selling tickets to the event

Responsible for supervising five to sixteen vacation coordinators in a high-volume inbound call centerResolved guest issues by mediating solutions between the guest and the management company on new or previously existing reservationsBuilding and sustaining relationships with multiple property management companies and outside vendors, including Specialty Sports Venture.

Creating a buying environment for guests to purchase complete vacation packages to Vail and Beaver Creek ski resortsExtensive knowledge of Vail and Beaver Creek properties Utilized a specific process of rapport building, questioning, presenting, building value, closing, and handling objections

Bachelor Of Arts, Art History

Studied Art History and French language

Undecided

Photography, Drawing, Political Science